Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter?

Abstract

The physical environment of airports plays a crucial role in improving travelers’ perceptions and well-being. Adopting a green physical environment may elicit customers’ cognitive and emotional responses and provide a convenient consumption environment. Brand experience and engagement are other important consumer–firm interactions that influence the attributes of the passengers’ well-being. The current study sought to assess the impact of the eco-design of buildings, brand experience and engagement on the well-being of travelers at an international airport in Saudi Arabia. Additionally, the current study investigated the possible effects of eco-design on airport experience and engagement. The results of the structural equation modeling analysis revealed that the eco-design of airport buildings was independently associated with passengers’ well-being and brand engagement, but not with brand experience. Additionally, well-being was significantly predicted by brand engagement and experience. Airport managers are advised to adopt an internal eco-design to help promote passengers’ connection with the brand and improve their well-being, which would eventually be reflected in their behavioral attributes and decision-making.

Enhancing sustainable passenger experience through duty-free shopping at King Fahd Airport: A multimodal perspective

“…This could come in different forms, such as creating a comfortable environment for travelers to enjoy, maintaining pleasant personal interactions between employees and tourists, and ensuring the shops maintain an overall high level of hospitality (Ghazi and Ammar, 2018). Healing effects can be also observed when the eco designed implemented targets reducing negative emotions among travelers, such as depression, stress, and others (Abdel-Gayed et al, 2023). Based on the aforementioned observations, we hypothesize the following:…”

“…Similarly, a literature review by Chen and Petrick (2013) showed that multiple prior papers have demonstrated favorable impacts of different travel experiences on health the health and wellness of travelers. Another study by Abdel-Gayed et al assessed the effect of experience factors on wellbeing factor and reported experiences of travelers to be a significant predictor of their wellbeing (Abdel-Gayed et al, 2023). According to Abdel-Gayed et al (2023), the eco-design of airport buildings and a nice ambiance have been independently linked to passenger well-being, since they minimize stress on travelers and facilitate the purchasing process.…”

“…Another study by Abdel-Gayed et al assessed the effect of experience factors on wellbeing factor and reported experiences of travelers to be a significant predictor of their wellbeing (Abdel-Gayed et al, 2023). According to Abdel-Gayed et al (2023), the eco-design of airport buildings and a nice ambiance have been independently linked to passenger well-being, since they minimize stress on travelers and facilitate the purchasing process. In another study by Zhang et al (2023), positive emotions and tourists' engagement were associated with higher satisfaction and sense of well-being.…”

Enhancing Public Wellbeing Through Autogate at Soekarno-Hatta International Airports

“…Additionally, (Edema, 2019) conducted an analysis of public wellbeing with a focus on public transportation infrastructure in Lagos, Nigeria, highlighting the potential benefits of sustainable improvements in enhancing community well-being and environmental sustainability. Lastly, (Abdel-Gayed et al, 2023) examined travelers' subjective well-being concerning environmental practices in airport design, exploring the role of eco-design, brand engagement, and brand experience in influencing public wellbeing. These studies collectively shed light on the diverse applications and impacts of Autogate systems and their contributions to public wellbeing in different settings.…”

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

“…The controllability attribution dimension explains how travelers map controllable elements of a destination, such as tourism personnel, infrastructure, services, brands, management strategies, physical environments, social environments, legislation and regulations, and destination tourism policies, to their experiences. A tourist’s assessment of the control over his experiences at a destination depends precisely on how much control he believes he has over these elements [ 35 , 36 ]. They are more likely to attribute their positive experiences to variables they could control if they thought they had that power.…”