The house that Facilities Management built: a story of identity and metaphor in a secondary service

Abstract

Concentrating on the world of Facilities Management (FM), the metaphor of house is used alongside the concept of liminality to support further understanding of its current position as a 'secondary' service, and overall identity within organisations at a time of transition. FM is positioned as the storyteller of its own tale, creating a journey through recognised rooms of a conventional 'house' that is symbolically aligned to an associated FM function. Each room therefore contains a projection of FM stories (Gabriel 1995) that represent different facets of the discipline as it tries to live within one 'home' (Strati 2007). The study uses this unconventional approach to uncover the current identity of a discipline that strives to be strategic but is often considered 'non

Performance measurement indicators influential to the espousal of cyber-physical systems for facilities management – a Delphi approach

“…According to McCarroll (2017), FM showcases the connection between management and the design of facilities through strategic execution in conforming to pre-established goals. Therefore, it becomes expedient to engage the assessment of the performance and the attendant deliverables of the adopted digital technology in relation to the set objectives of the organisation.…”

Confirmatory Factor Analysis of Performance Measurement Indicators Determining the Uptake of CPS for Facilities Management

“…Since FM connects the knowledge of design and management of the completed facility through tactical implementation for the conformance of predetermined goals [31,32], the evaluation of performance of the adopted digital technology must be ascertained. Performance measurement provides perceptive contributions to effective control by offering discernments on the need and choice of various control systems.…”