The hotel industry and its importance in the technical and economic development of a region: the Lake Geneva case (1852–1914)

Humair, Cédric

doi:10.1080/1755182x.2011.598573

Cited by 13 publications

(4 citation statements)

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“…Where they are mentioned, it is mainly in terms of long-term loyalty, skills, urbanity and paternalist management, with a focus on long, trusted service by senior male personnel; and the rise of the hotel school, whose origins can be traced to the opening of the École Hotelière de Lausanne on Lake Geneva in 1893, was associated with the training of appropriately cultured and sophisticated multi-lingual management personnel rather than the more routine, locally recruited strata of hospitality workers (Maillard 2008;Humair 2011). Much the same applies to the development of hotel chains and later resort complexes, which require considerable labour forces in cleaning and servicing accommodation as well as in kitchens, restaurants and (e.g.)…”

Section: The Business Of Accommodation: From the Domestic Environmentmentioning

confidence: 99%

'The tourism labour conundrum' extended: Historical perspectives on hospitality workers

Walton

2012

Hospitality &Amp; Society

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the tourism labour conundrum' extended: historical perspectives on hospitality workers abstract The article by Zampoukos and Ioannides on 'The tourism labour conundrum' in the first issue of Hospitality and Society opened out important, and seldom investigated, issues in the understanding of the hospitality labour force. This applies at least as much to historical as to geographical studies, and this article opens out a largely hidden literature on the experience of labour in the hospitality trades, with particular emphasis on labour relations, social conflict, gender, 'race' and ethnicity, migration and identities. It takes a broad view of the hospitality trades, and emphasizes that hospitality and tourism are overlapping but far from identical concepts. It covers four centuries and many parts of the world, while accepting the constraints imposed by the nature and range of the existing literature, and by uneven access to work in languages other than English, Spanish and French. It aims at encouraging the opening out of this neglected field of study to new research by historians and others who are interested in using the past to further the better understanding of the present.

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Section: The Business Of Accommodation: From the Domestic Environmentmentioning

confidence: 99%

'The tourism labour conundrum' extended: Historical perspectives on hospitality workers

Walton

2012

Hospitality &Amp; Society

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“…Luxury hotels appeared in Rimini at least forty years later than on the French Riviera, in Sussex or in Geneva (Humair, 2011) and they copied their architectural styles and organizational characteristics.…”

Section: Transformationalmentioning

confidence: 99%

Organizational change in the hospitality industry: The change drivers in a longitudinal analysis

2019

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The aim of this contribution is to develop an understanding of the trajectories and drivers of organizational change in small and medium hospitality enterprises from the 1920s to the 2010s, focusing on an Italian seaside destination that experienced an enduring success: Rimini. By conducting oral history fieldwork and integrating this with documentary evidence, we reconstructed the organizational models adopted by 42 entrepreneurs, which can be captured by 4 prevailing organizational ideal types: Managerial, Informal, Customized, and Bureaucratic. The findings explain the historical evolution of organizational models in SMEs by focusing on the different role played in each period by specific change drivers, such as generational shift, customer behaviour and competition, between tourist destinations. In addition, they allow an understanding of the process through which the resilience of old organizational models creates a context of functional redundancy, which strengthens the competitiveness of the tourist destination.

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“…The hotel's mechanisms are well formulated for tourism (Dzoga & Koske, 2014). The hotel business promotes economic outcomes, attracts investments and creates employment (Humair, 2011;Lado-Sestayo, Vivel-Búa, & Otero-González, 2017). The hotel sector plays a fundamental role in attracting visitors to a destination by providing comforts and conveniences for guests (Poudel, 2013).…”

Section: Accommodation and Hotel Sectormentioning

confidence: 99%

“…For example, it is undeniable that hotel development leads to the creation of employment; this is the most powerful impact of the hotel sector. Its further impact is that the arrival of tourists is connected to the massive purchasing power that includes medical care, entertainments, souvenirs, excursions and other luxury objects (Humair, 2011). Wang, Dai, & Xu (2018) argue that through the hotels' generated income, hotel investment potentially increases firm value, land opportunism and real estate appreciation.…”

Section: Accommodation and Hotel Sectormentioning

confidence: 99%

Climate change adaptation in a coastal hotel sector: The case of Sihanoukville, Cambodia

Nhep¹

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<p>Tourism is one of the world’s biggest and fastest-growing economic sectors with key contributions to gross domestic product (direct and total contribution), employment (direct and total contribution), visitor exports, and investment (UNWTO, 2018b; WTTC, 2018b). Cambodia is a post-conflict country, which has seen very rapid tourism development over the last decade, while also being identified as being very vulnerable to climate change impacts by several key international agencies. Along with the rapid growth of the country’s tourism, UNWTO (2014) argues that Cambodia’s coastal tourism is at the forefront of climate change impacts. Two tools widely used to respond to climate change are adaptation and mitigation (Parry, 2007). The overall effect of mitigation is ‘global’ while the positive effect of adaptation is ‘local to regional’ (Füssel & Klein, 2006). Therefore, adaptation is most needed for tourism in developing nations (Scott, de Freitas, & Matzarakis, 2009), especially for a rapidly developing coastal destination like Sihanoukville, Cambodia. Taking this into account, the thesis takes the form of a climate change-focused case study of the coastal hotel sector in Cambodia’s Sihanoukville. The central concern of the thesis is to determine whether Sihanoukville’s hotel sector adapts to climate change and critically examine the barriers and enabling factors that influence adaptation. Adopting a postpositivist approach, the study conducted semi-structured interviews with 50 hotel respondents and field observations in Sihanoukville. Mixed method (qualitative & quantitative) and single-case study were used. Prior to exploring the adaptation, the vulnerability of Sihanoukville’s coastal tourism and its hotels were assessed through the perceptions on environmental and socio-economic factors, supported by the existing scientific evidence. The purpose is to identify the vulnerability, which is prerequisite before determining adaptation actions. The assessment is guided by key studies such as Moreno and Becken (2009), Smit and Wandel (2006), UNWTO (2014) and MOE, GEF and UNEP (2015) which explain that identifying key vulnerabilities is prerequisite knowledge before further identifying the adaptation responses for tourism. Adopted from WMO, UNEP, and WTO (2008) and Simpson, Gössling, Scott, Hall, and Gladin (2008), an adaptation framework that includes technical, managerial, policy, research and education was used to determine the hotels’ adaptation. Within the context of hotels’ adaptation, the study investigates the perceived criticality levels of barriers and enabling factors to adaptation because little research has been done to address the issue. The most critical (significant) barriers and enabling factors have been identified by measuring mean scores on a six-point rating scale with 0 being ‘uninfluential’ barrier and 5 being ‘very major’ barrier, and 0 being ‘uninfluential’ enabling factor and 5 being ‘very important’ enabling factor. In order to explore the underlying dimensions of hotel attributes (star rating, ownership etc.) and participants’ backgrounds (level of education, experience etc.) with regard to the barriers and enabling factors to adaptation, descriptive statistics and independent sample tests was used to determine whether there is statistical evidence that the associated sub-groups of respondent means are significantly different. Although Cambodia and Sihanoukville have been identified as very vulnerable by several key reports, the participants perceived that Sihanoukville’s coastal tourism and its hotel sector are moderately and slightly vulnerable respectively, mainly owing to ‘risk perception’ or ‘perception gap’ that leads to a subjective judgement on the actual climate change impacts. These respondents were surrounded by uncertainty of climate change information. While some studies identified the hotel sector as possessing the lowest adaptive capacity that is relative to their fixed structures (buildings) (e.g. WMO et al., 2008), this study found that the hotel attributes led to considerable variation in the adaptations. Of all the five types of adaptation, the technical adaptation was most significantly employed in the hotel sector. In the context of the hotels’ adaptation, the greatest barriers and enabling factors to climate change adaptation were also identified. Measured by mean scores, the findings further showed the most critical barriers to be ‘limited resources’, limited knowledge/perception of climate change, and ‘lack of political will’, and the most critical enabling factors to be ‘sufficient resources’, ‘sufficient information’ and ‘good leadership and management structures’. Subsequently, the study critically examines the extent to which hotel attributes and participants’ backgrounds influenced the barriers and enabling factors to adaptation. It was found that the barriers and enabling factors vary due to hotel attributes as well as participants’ backgrounds. Finally, the study proposes a conceptual framework of coastal hotel sector adaptation to climate change in the context of developing countries.</p>

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The hotel industry and its importance in the technical and economic development of a region: the Lake Geneva case (1852–1914)

Cited by 13 publications

References 0 publications

'The tourism labour conundrum' extended: Historical perspectives on hospitality workers

'The tourism labour conundrum' extended: Historical perspectives on hospitality workers

Organizational change in the hospitality industry: The change drivers in a longitudinal analysis

Climate change adaptation in a coastal hotel sector: The case of Sihanoukville, Cambodia

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