“…While the studies above explored the technical aspects of mobile websites for academic libraries, other studies focused on their usability. Irwin (2012) shared his experience of the development of a mobile‐friendly interface for the Wittenberg University OPAC. Wisniewski (2011) maintained there is a need to perform usability tests of mobile interfaces for users' satisfaction when libraries provide information on mobile devices.…”
More and more academic libraries are offering their services via a mobile web platform. This study examined the current status of the mobile web interface of academic libraries in terms of their usability and tried to suggest an effective mobile service design for academic libraries. Seventy‐six mobile academic library web sites were identified. Their first pages were captured and their menu systems were analyzed for different aspects, such as frequently appearing menu items, a search box and search links, URL hiding, menu icons and textual menus. We found many undesirable interfaces that waste space or cause users to be confused. A significant gap between users' needs and the services offered was also identified. To overcome this gap, more efforts should be made in finding users' needs first and implementing services as much as possible to meet such demands.
“…While the studies above explored the technical aspects of mobile websites for academic libraries, other studies focused on their usability. Irwin (2012) shared his experience of the development of a mobile‐friendly interface for the Wittenberg University OPAC. Wisniewski (2011) maintained there is a need to perform usability tests of mobile interfaces for users' satisfaction when libraries provide information on mobile devices.…”
More and more academic libraries are offering their services via a mobile web platform. This study examined the current status of the mobile web interface of academic libraries in terms of their usability and tried to suggest an effective mobile service design for academic libraries. Seventy‐six mobile academic library web sites were identified. Their first pages were captured and their menu systems were analyzed for different aspects, such as frequently appearing menu items, a search box and search links, URL hiding, menu icons and textual menus. We found many undesirable interfaces that waste space or cause users to be confused. A significant gap between users' needs and the services offered was also identified. To overcome this gap, more efforts should be made in finding users' needs first and implementing services as much as possible to meet such demands.
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