Mobile web interface of academic libraries

Han, Hye Jung; Jeong, Wooseob

doi:10.1002/meet.14504901279

Cited by 6 publications

(5 citation statements)

References 11 publications

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“…Library hours, contact information, and account access were also found at 81.8 percent of the sites with mobile access (Canuel and Crichton, 2011). Han and Jeong (2012) also published a brief study of mobile web interfaces at 76 academic library web sites. While the study focussed on usability of the sites, and only looked at the first page of each, the authors compiled a list of the most frequently appearing menu items that they found.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In total, 17 items were noted with varying frequency; links to searching the online catalog were most commonly found on the initial menu (86 percent), followed by hours (80 percent), locations/maps (59 percent), and contact us or contact information (53 percent). For their own purposes, the authors recommended nine items that should be found on a first page menu of mobile web sites that they determined would enhance that site's usability (Han and Jeong, 2012). While this study lacks depth, as the authors only surveyed the first menu page of mobile web sites and used the US News and World Report rankings for their data pool, it is useful as a list of what is actually found on mobile websites, rather than the otherwise somewhat selective lists of other studies.…”

Section: Literature Reviewmentioning

confidence: 99%

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Mobile services at academic libraries: meeting the users’ needs?

Bomhold¹

2014

Library Hi Tech

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Purpose – The purpose of this paper is to describe how academic libraries in the USA have responded to the rapidly evolving mobile environment and to determine if there is a noticeable, comprehensive pattern to instituting mobile services. Design/methodology/approach – The researcher surveyed library mobile services of 73 academic libraries at Carnegie Foundation rated RU/VH institutions. Based on this survey, the paper describes the current state of mobile services at very high research universities. Findings – While most academic libraries at research universities have some sort of mobile presence, what is offered is highly varied and is not predictable. There are still many notable University libraries that have no mobile presence. Practical implications – This study highlights the inconsistent nature of mobile services at research universities and identifies best practices in place at others. Originality/value – This is the first study to employ the Carnegie Foundation ratings of the university in which the library functions.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Mobile services at academic libraries: meeting the users’ needs?

Bomhold¹

2014

Library Hi Tech

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“…A dichotomy between the need for services as reported by the users and the actual availability of that service was found in a survey of the usability of mobile web interfaces of academic libraries (Canuel and Crichton, 2011). In the rush to provide mobile services, Han and Jeong (2012) concluded, libraries were neglecting the needs of those they were trying to serve by not asking the users.…”

Section: Service Surveysmentioning

confidence: 99%

Cummings, Merrill, and Borrelli’s Inquiry into Small Screen Use by Academic Library Users: Timing is Everything

Bomhold

2018

EBLIP

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A Review of: Cummings, J., Merrill, A., & Borrelli, S. (2010). The use of handheld mobile devices: Their impact and implications for library services. Library Hi Tech, (28)1, 22-40. https://doi.org/10.1108/07378831011026670 Abstract Objective – The authors undertook this study to understand the relatively new phenomenon of handheld computing and the use of small-screen devices among academic library users. They sought to determine if users would be inclined to search the online library catalogue on their devices and, by extension, if there would be a growing demand for small-screen compatible library services. Design – Online and paper surveys were used with both closed and open questions. Respondents included students, faculty, and staff at Washington State University (WSU). Setting – Washington State University Library, Pullman, Washington, United States of America. Subjects – The survey was open to any user of the Washington State University (Pullman) Library. The 206 respondents included 126 (61.2%) undergraduates, 26 (12.6%) graduate or professional students, 32 (15.3%) WSU employees, and 15 (7.3%) faculty members. Methods – A survey was distributed both online and on paper. The online version used Surveymonkey.com and participation was solicited through various social media. It was open for three months during the Spring semester, 2007. The paper version was distributed to all library users on two days in June 2007. Eighty-four online and 122 paper responses were received. Main Results – Most of the respondents (58.4%) who owned a personal digital assistant (PDA) or Web-enabled cell phone (WECP) indicated that they would search the library catalogue on a small-screen device. Responses to the open question “How would you use the OPAC [online public access catalogue] if it was available on a PDA or WECP?” were mixed, both positive and negative. The positive responders noted the possible time savings associated with the availability of more information on their devices. The negative responders noted the cost of data, the annoyance of public phone use, and the complex format of the current catalogue that would not transfer to a small screen. Conclusion – The authors cited the growing usage trends in handheld devices, along with the willingness of current owners to use their devices, to predict an increase in usage of small screen searching. They speculated that further research should investigate how small screens would be used and what would that experience look like, rather than if patrons would use them.

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“…Baker Evans (2011) surveys expert users about mobile usage and upcoming trends they identified that would take advantage of mobile technology. Hyejung Han and Wooseob Jeong (2012) examine the gap between users' needs and academic libraries' mobile offerings through an extensive survey. Many studies detail results from some form of mobile or e-reader usability testing (Aaltonen et al 2011;Bowman 2012;Hegarty and Wustemann 2011;Miller et al 2013;Paterson and Low 2011;Pendell and Yeh 2012;Tidal 2013;).…”

Section: Mobile Usabilitymentioning

confidence: 99%