The heritage character and service quality in urban defensive structures renovated as hotels

Periáñez-Cristóbal, Rafael; Gutiérrez, Pedro Luengo; Calvo‐Mora, Arturo

doi:10.1080/1743873x.2019.1590375

Cited by 6 publications

(7 citation statements)

References 39 publications

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“…The findings indicate that only 8.8% of the comments were pertinent to the historic features of the sample hotel buildings suggesting that historic hotel buildings are not a mainstay of the hotel industry in terms of attraction but rather a niche for guests who care about history, culture and authenticity. The findings also suggest that historic buildings used as hotels have a specific potential in attracting guests (see also Perianez-Cristobal et al (2020)), and these buildings are mainly considered positive by guests (see also Ahmed(2016)). Hotel guests are satisfied by the physical – i.e.…”

Section: Discussionmentioning

confidence: 85%

“…See and Goh (2019), who attempted to analyze tourists’ intentions to visit heritage hotels, found that perceived price, experience quality, prior knowledge, perceived authenticity, social influence and perceived value exerted positive and significant effects on tourists’ intention to visit heritage hotels. Perianez-Cristobal et al (2020), seeking to demonstrate the importance of lodging service users’ interests in non-hotel resources linked to hotels by analyzing Spanish hotels in historical defensive structures, concluded that environmental elements and those of a heritage character are capable of strongly attracting the attention of users. The authors suggest that such an issue is of crucial importance to the effects of the design of the establishments’ competitive advantages.…”

Section: Introductionmentioning

confidence: 99%

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Historic architecture in tourism consumption

Yabanci

2022

TRC

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Purpose Historic architecture is one of the most prevalent human-made attractions and image attributes that the tourism industry substantially benefits from. Moreover, this attraction creates a critical value in augmenting destination competitiveness. Therefore, the purpose of this paper is to discuss historic architecture in relation to guest experience and to find out if historic buildings used as hotels are, physically, elements of attraction. The findings reveal that historic buildings used as hotels have a specific potential in attracting guests, and these buildings are mainly considered positive by guests. Hotel guests are satisfied by the physical – i.e., architectural and atmospheric – features of hotels serving in historic buildings. This paper will help readers rethink how historic architecture plays a key role in tourism consumption. The paper uniquely seeks to delve into the potential of historic hotel buildings as elements of attraction by examining over 9.8 thousand comments of hotel guests.

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Section: Discussionmentioning

confidence: 85%

Section: Introductionmentioning

confidence: 99%

Historic architecture in tourism consumption

Yabanci

2022

TRC

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“…This may be why they appeal to history or heritage buffs and have become essential venues for introducing the cultural and historical background of the past to modern society [14]. Heritage character, hotels' historical attributes, experience quality, prior knowledge, and perceived authenticity are the factors which positively affect tourists' intention to visit heritage hotels [15,16]; The adaptive reuse of historic buildings as heritage hotels ultimately assists in the growth of the country's tourism sector [17]. In Bangkok, the adaptive reuse of heritage buildings as small hotels achieved numerous benefits towards the preservation of heritage buildings' value and offered economic and social benefits to the local community [18].…”

Section: Heritage Hotelmentioning

confidence: 99%

Authenticity, Involvement, and Nostalgia in Heritage Hotels in the Era of Digital Technology: A Moderated Meditation Model

Elshaer

Azazz

Fayyad

2022

IJERPH

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Heritage hotels attract a large number of foreign and domestic tourists by offering luxurious experiences while also providing an opportunity to learn about the history, art, culture, tastes, traditions, and sentiments present in various eras in a region’s history. The literature on heritage lodging buildings is still sparse, limited, and lacking in well-established empirical evidence. The purpose of this study is to examine the relationships between perceived authenticity, visitor involvement, and nostalgia in heritage hotels, with self-congruity serving as a mediator and digital technology as a moderator in the tested relationships. A total of 278 guests of heritage sites participated in this study and the data were analysed by a structural equation modelling and smart PLS program. The empirical results provide evidence that perceived authenticity and visitor involvement positively impact heritage hotel nostalgia experience, this relationship was strengthened by self-congruity as a mediator and was dampened by digital technology as a moderator. Additionally, the theoretical and practical implications regarding the application of these findings to the tourism and hospitality industries are discussed.

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“…As a platform, social media allows tourists to receive information and also to share their thoughts and recommendations, either positive or negative, about accommodation, places, attractions or services (Budeanu, 2013). Review websites such as Tripadvisor, Booking.com, TravelPod, Tripblog, Lyping, Weibo and Sina that promote attractions, restaurants, accommodation or used other travel services and facilities have allowed for a wider community and researchers to analyse the insights regarding comments, reviewer's profile and characteristic, trends and also how tourists' expectations are met with real experiences (Cong et al, 2014;Liu et al, 2017;Periañez-Cristobal et al, 2019;Radjevic et al, 2015;van der Zee & Bertocchi, 2018;. Tourists' digital footprints from SNSs have become valuable data sources not only for the tourism business and marketing (Onder, 2017), but also to support sustainable development through the analysis of tourists' opinion and impression of the environment, cultures, traditions and communities (Loaiza et al, 2019).…”

Section: Sources Of Big Datamentioning

confidence: 99%

A systematic literature review on the use of big data for sustainable tourism

Rahmadian

Feitosa

Zwitter

2021

Current Issues in Tourism

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Sustainable tourism research focuses on mitigating or remediating environmental, social and economic impacts on tourism. In the past years, Big Data approaches have been applied to the field of tourism allowing for remarkable progress. However, there seems to be little evidence to support that such approaches are an inspiration to sustainable tourism and are being implemented. In this context, we aim to obtain a comprehensive overview of the use of Big Data in sustainable tourism to address various issues and understand how Big Data can support decision-making in such scenarios. To that end, this paper reports on the results of a literature review via a combination of a Systematic Literature Review (SLR) in Software Engineering, and the use of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method. In summary, we investigated four facets: (a) sources of big data, (b) approaches, (c) purposes, and (d) contexts of application. The results suggest that the use of various approaches have impacted practices in sustainable tourism. The findings provide a thorough understanding of the state of the art of Big Data application in sustainable tourism and provide valuable insights to foster growth both in terms of research and practice.

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The heritage character and service quality in urban defensive structures renovated as hotels

Cited by 6 publications

References 39 publications

Historic architecture in tourism consumption

Historic architecture in tourism consumption

Authenticity, Involvement, and Nostalgia in Heritage Hotels in the Era of Digital Technology: A Moderated Meditation Model

A systematic literature review on the use of big data for sustainable tourism

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