The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector

Organizational Transparency and Sense-Making: The Case of Northern Rock

“…However, within these approaches transparency rarely gets a thorough analysis. Although the concept of transparency is generally ascribed to the idea of mutual exchange and comprehensibility, inspired by J. E. Grunig (1992), the PR literature quite often uses simplistic definitions and characterizes transparency as honest communication (Liu & Horsley, 2007), the opposite of manipulation, bias, and advertising (Pratt & Adamolekun, 2008;Signitzer & Prexl, 2008) or information sharing (Yang & Lim, 2009). In recent research papers, transparency is operationalized empirically as information giving (Chen, Cheong, & Li, 2010;Park & Hon, 2010), which indicates that when analyzed empirically, the underlying communication model is still information provision.…”

Crisis Communication in Public Organisations: Dimensions of Crisis Communication Revisited

“…focused on private corporations and their efforts in sustaining and restoring image and trust. As a result, crisis communication theories have been developed based on private actors without sufficient attention given to the distinctive nature between corporate and public communications (Liu & Horsley, 2007;Tracy, 2007).Yet, public organisations are of particular interest because of the fact that they have significant responsibilities for preparing, communicating and managing large-scale societal crises.As a result, there is a need to elaborate on new approaches within crisis communication research beyond its traditional focus on actors' blame management and to take into account issues related to community needs: such as, the role of communication in improving resilience and sense making (Heath, 2004(Heath, , 2010Ulmer, 2012).…”

“…Crisis communication research has traditionally focused on private corporations and their efforts in sustaining and restoring image and trust. As a result, crisis communication theories have been developed based on private actors without sufficient attention given to the distinctive nature between corporate and public communications (Liu & Horsley, ; Tracy, ). Yet, public organisations are of particular interest because of the fact that they have significant responsibilities for preparing, communicating and managing large‐scale societal crises.…”

How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis

“…Specifically, eight factors that characterize the uniqueness of a government crisis are identified in this study (Buus & Olsson, 2006;Helm, Hiebert, Naver, & Rabin, 1981;Liu & Horsley, 2007;Rosenthal & Kouzmin, 1997;Viteritti, 1997): (1) A crisis raises questions about the ineffectiveness of government authorities regarding prevention and containment. (2) A crisis can magnify the existing problem of the government's devaluation of communication.…”