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This study showed that skin-to-skin contact between premature infants and their mothers during venepuncture had a pain-relieving effect.

Research on crisis communication has traditionally focused on private organisations' reputation and blame avoidance strategies. As a result, there is limited knowledge on crisis communication from the perspective of public organisations. This is troublesome as public organisations have substantial responsibilities for preparing, communicating and managing large‐scale crisis events. In order to be able to better conceptualise public organisations' crisis communication, a typology based on communication aims and orientations is introduced. According to the typology, public organisations engage in two dimensions of crisis communication: reputation‐oriented vs. resilience‐oriented and strategic vs. operational. These dimensions are illustrated and discussed by empirical examples from the Queensland floods of 2010/2011. The paper ends with a discussion on how to understand these dimensions of crisis communication in relation to public organisations' priorities, processes and practices.

While some of the future impacts of global environmental change such as some aspects of climate change can be projected and prepared for in advance, other effects are likely to surface as surprises -that is situations in which the behaviour in a system, or across systems, differs qualitatively from expectations. Here we analyse a set of institutional and political leadership challenges posed by 'cascading' ecological crises: abrupt ecological changes that propagate into societal crises that move through systems and spatial scales. We illustrate their underlying social and ecological drivers, and a range of institutional and political leadership challenges, which have been insufficiently elaborated by either crisis management researchers or institutional scholars. We conclude that even though these sorts of crises have parallels to other contingencies, there are a number of major differences resulting from the combination of a lack of early warnings, abrupt ecological change, and the mismatch between decision-making capabilities and the cross-scale dynamics of social-ecological change.

This mixed-methods study presents a comparative analysis of the use and perceived usefulness of Facebook and Twitter, among Swedish citizens and crisis communication professionals, as crisis communication tools and information sources. The use and perceived usefulness of Facebook and Twitter are not congruent and consistent between the two different groups, according to the overall study. Communication professionals, for example, report higher levels of perceived usefulness regarding Facebook's potential as a crisis communication tool than do the citizens. Taken together, the results show that researchers (within social media and crisis communication) and crisis managers both need to deal with the fact that social media is not a homogenous phenomenon with a single coherent role in crisis management and communication research and practice.