The functions of Controlling and their applicability to public administration: An
            analysis of the management of control agencies

Assis, Luana de; Silva, Christian Luiz da; Catapan, Anderson

doi:10.5935/2177-4153.20160019

Cited by 1 publication

(3 citation statements)

References 2 publications

(13 reference statements)

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“…The public sector has been seeking to improve its services due to several factors, such as budget constraints (Loureiro et al. , 2012), requirements from control bodies (Assis et al. , 2016) and citizen participation in the administration (Paula et al.…”

Section: Discussionmentioning

confidence: 99%

“…The public sector has been seeking to improve its services due to several factors, such as budget constraints (Loureiro et al, 2012), requirements from control bodies (Assis et al, 2016) and citizen participation in the administration (Paula et al, 2018). One way to transform these services is through the BPM discipline, which focuses on the product or service (added value) and the continuous improvement of business processes.…”

Section: Theoretical Contributionmentioning

confidence: 99%

“…Additionally, greater citizen involvement, managing increasing budget-strapped public institutions constraints (Paula et al, 2018) and meeting the requirements of the control agencies for the improvement of public management (Assis et al, 2016) are some of the challenges that public managers face nowadays. Control agencies focus not only on the legal compliance of processes, but also on institutional governance itself (Nogueira and Gaetani, 2018).…”

Section: Introductionmentioning

confidence: 99%

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A value chain development model for the public sector

Cardoso

Silva

Takagi

et al. 2022

BPMJ

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PurposeThe value chain is an essential management tool for the elaboration of strategic organizational planning. However, there are few published works providing methods for the development of value chains. This research aims to present a model to develop the value chain for the public sector.Design/methodology/approachAction research was used with case study in the evaluation step.FindingsThis research presents a model for value chain development along seven steps, covering data collection planning to the formalization of final product acceptance. The model suggests executing these seven steps in three iteration levels: operational, tactical and strategic. Through case studies, six practical insights were also highlighted in this work.Research limitations/implicationsGiven the absence of related work, one of the limitations is the lack of comparison with other methods of value chain development in the public sector.Originality/valueThere are practical guides to value chain development in the public sector; however, to the best of authors’ knowledge, such guides have not been developed using research methods. In the literature, no works provide details on how value chain can be developed in the public sector. In addition, the constraints of face-to-face contacts during the COVID-19 pandemic led the research team to conduct remotely the model's development and evaluation in the case studies. The model presents elements that enable value chain development without face-to-face contact between the execution team and public institution's stakeholders.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Contributionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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