The fourth industrial revolution, loyalty intentions and the mediating roles of reputation and pre-visit experiences for the Vilakazi street precinct in Soweto

The implications of industry 4.0 for the tourism sector: A systematic literature review

“…Out of the 44 documents considered in the analysis, only 9 presents, at least, one theory ( Table 2 ). The technology acceptance model (TAM) was adopted by two studies [ 28 , 30 ], being the most representative one. Then, four more theories were used by the remaining works: the theory of attractive quality [ 27 ], the theory of pro-environmental behavior [ 29 ], the digital divide theory [ 56 ], and the theory of planned behavior [ 30 ].…”

“…The technology acceptance model (TAM) was adopted by two studies [ 28 , 30 ], being the most representative one. Then, four more theories were used by the remaining works: the theory of attractive quality [ 27 ], the theory of pro-environmental behavior [ 29 ], the digital divide theory [ 56 ], and the theory of planned behavior [ 30 ]. Other authors adopted distinct models or frameworks to develop their work, such as the statistical framework for measuring the sustainability of tourism [ 47 ] and the human-centered design approach by Ref.…”

“…This means that the use of 4IR technologies to promote and create an image about the destination was effective in the way that the positive experience held by the tourists indicates that no distorted images were advertised during the pre-trip experience. Similarly, [ 30 ] analyzed the effects of the 4IR on visitors' loyalty intentions. The study replicates the methodological and contextual approach of [ 31 ].…”

Smart Technologies in Tourist Destination Marketing: A Literature Review

“…A high level of quality experience can provide a good destination image and should be used by marketing organizations to help with their market positioning. For [21], a brand with a good attitude, that establishes a strong relationship with consumers and that manages to create an emotional attachment with the customer, can build the foundations of their loyalty. Starting from the need to find effective and efficient promotional tools for the development of marketing strategies for potential tourist destinations in Indonesia [22], developed a study based on a tourist information system using VR technology on android mobile devices.…”