The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach

Baki, Birdoğan; Abuasad, Nermin

doi:10.17093/alphanumeric.736730

Cited by 2 publications

(3 citation statements)

References 59 publications

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“…Selection problems can be applied in the context of the BSC to help organizations choose the most appropriate KPIs and strategic objectives to include in their scorecard. Selection problems can be used in BSC for identifying relevant KPIs [27][28][29][30], resource allocation [31][32][33], balancing perspectives [34][35][36], and prioritizing strategic objectives [34].…”

Section: Literature Reviewmentioning

confidence: 99%

“…A selection problem can be used to determine which KPIs are the most relevant and meaningful for measuring progress toward strategic objectives. Various criteria, such as alignment with the strategy, feasibility of measurement, and impact on overall performance, can be considered in the selection process [27][28][29][30]. Birdogan and Abuasad [30] proposed an integrated performance evaluation approach using the Balanced Scorecard-DEMATEL approach.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Various criteria, such as alignment with the strategy, feasibility of measurement, and impact on overall performance, can be considered in the selection process [27][28][29][30]. Birdogan and Abuasad [30] proposed an integrated performance evaluation approach using the Balanced Scorecard-DEMATEL approach. The first stage involves determining performance indicators based on the Balanced Scorecard dimensions, while the second stage prioritizes these dimensions and indicators using DEMATEL.…”

Section: Literature Reviewmentioning

confidence: 99%

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BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis

Oner,

Cebeci,

Dogan

2024

Mathematics

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In today’s digital age, businesses are tasked with adapting to rapidly advancing technology. This transformation is far from simple, with many companies facing difficulties navigating new technological trends. This paper highlights a key segment of a comprehensive strategic model developed to address this challenge. The model integrates various planning and decision-making tools, such as the Balanced Scorecard (BSC), Objectives and Key Results (OKR), SWOT analysis, TOWS, and the Spherical Fuzzy Analytic Hierarchy Process (SFAHP). Integrating these tools in the proposed model provides businesses with a well-rounded pathway to manage digital transformation. The model considers human elements, uncertainty management, needs prioritization, and flexibility, aiming to find the optimal balance between theory and practical applications in real-world business scenarios. This particular study delves into the use of SFAHP, specifically addressing the challenge of effectively selecting the most suitable strategy among various options. This approach not only brings a new perspective to digital transformation but also highlights the importance of choosing the right strategy. This choice is crucial for the overall adaptation of businesses. It shows how carefully applying the SFAHP method is key. Combining this with a successful digital transformation strategy is essential. Together, they provide practical and efficient solutions for businesses in a fast-changing technological environment.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

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BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis

Oner,

Cebeci,

Dogan

2024

Mathematics

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A quantitative framework for health‐care service quality assessment in India

Thakkar¹,

Thanki

Guru

2022

JM2

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Purpose The present situation of COVID-19 pandemic has put the health-care systems under tremendous stress and stringent tests for their ability to offer expected quality of health-care services, as it decides the sustainability and growth of health-care service providers. This study aims to deliver a quantitative framework for service quality assessment in the health-care industry by classifying the health-care service quality parameters into four balanced scorecard (BSC) perspectives. Design/methodology/approach To determine the service quality for the Indian health-care system, decision-making trial and evaluation laboratory and analytical network process are integrated in a fuzzy environment to contemplate the interaction among BSC perspectives and respective performance measures. Findings The results indicate “internal processes” perspective assumes the key role within BSC perspectives, while performance measures “nursing staff turnover” and “staff training” play the key roles. The results also signify that “patient satisfaction” is the most vital issue and can be strongly influenced by measures belonging to the “learning and growth” perspective. In “learning and growth” perspective, “staff training” is the most decisive criteria, very highly influencing “patient satisfaction”, highly influencing “profitability,” “change of cost per patient (both in and out patients)” and “outpatient waiting time” while moderately influencing “staff satisfaction,” “bed occupancy” and “nursing staff turnover”. Moreover, “staff training” criteria have a positive influence on “nursing staff turnover.” Originality/value The contributions of this study are in two folds in the domain of quantification of service quality for the health-care system. First, it delivers an assessment framework for Indian health-care service quality. Second, it demonstrates an application of the framework for a case situation and validates the proposed framework.

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The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach

Cited by 2 publications

References 59 publications

BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis

BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis

A quantitative framework for health‐care service quality assessment in India

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