The empirical test of pharmacist-patient relationship model in hospital pharmacy practice: Indonesia context

Pribadi, Prasojo; Kristina, Susi Ari; Syahlani, Suci Paramitasari; Satibi, -

doi:10.5958/0974-360x.2019.00795.9

Cited by 10 publications

(9 citation statements)

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“…Patient participation behavior has a positive effect on the commitment relationships in pharmacy services in PHC context (p <0.05). This finding contrary from the results of Worley (2006) and Pribadi et al, (2019) which found patient participation behavior has not effect the commitment relationships. Differences in research results can be explained due to differences in sample.…”

Section: Inner Model Analysiscontrasting

confidence: 99%

“…Interpersonal communication has a positive effect on the quality of communicative relationships in the pharmacy services at the PHC (p <0.05). This is consistent with previous studies which states that interpersonal communication has an influence on the quality of communicative relationships (Pribadi et al, 2019). Other studies found that interpersonal communication influences the quality of communicative relationships as measured by pharmacist's trust and satisfaction with the pharmacist.…”

Section: Inner Model Analysissupporting

confidence: 93%

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Empirical Test of Pharmacy Staff-Patient Relationship Quality Model in Public Health Center: Structural Equation Modeling-Partial Least Square Approach

Amalia

Pribadi

Hapsari

2022

J. Pharm. Sci. Clin. Res.

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<p><span lang="EN-US">Patient Centered Care (PCC) is a new paradigm in health care service that places patients as centers of care. Patient Centered Care in the relationship quality model consists of three components, namely: (1) pharmacist participative behavior, (2) interpersonal communication and (3) patient participative behaviour. This study aims to empirical testing of pharmacy staff-patient relationship quality model among BPJS patients in the Public Health Centers (PHC) Magelang Region. This type of research is quantitative correlational with cross sectional approach. The sample used was 255 respondents. The sampling method in this study was non-probability sampling with purposive sampling technique. Hypothesis testing were used Structural Equation Modeling-Partial Least Square (SEM-PLS). The results of research are interpersonal communication have a positive effect on commitment relationships and the quality of communicative relationship. (p <0.05). Patient participation behavior has a positive effect on the commitment relationships and the quality of communicative relationships (p <0.05). Pharmacy staff participation behaviour has a positive effect on the commitment relationships the quality of communicative relationships (p <0.05). PHC need to improve pharmacy staff clinical performance, therefore that pharmacy staff can provide services pharmaceuticals that meet the targets and standards set.</span></p>

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Section: Inner Model Analysiscontrasting

confidence: 99%

Section: Inner Model Analysissupporting

confidence: 93%

Empirical Test of Pharmacy Staff-Patient Relationship Quality Model in Public Health Center: Structural Equation Modeling-Partial Least Square Approach

Amalia

Pribadi

Hapsari

2022

J. Pharm. Sci. Clin. Res.

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“…One approach that can be used is patient-centred care. This approach emphasizes the active involvement of the pharmacist and patient, interpersonal communication, creating a pharmacist-patient relationship (Pribadi, 2019). In addition, the provision of drug information needs to be combined with psychosocial conversations.…”

Section: Patient Satisfaction Index and Ipamentioning

confidence: 99%

Integration of importance-performance analysis into testing of the relationship between hospital service performance, satisfaction and loyalty with PLS-SEM approach

Pribadi

Kristina

Syahlani

et al. 2020

ijrps

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Improvement of service performance, customer satisfaction, and loyalty give a significant contribution to business performance and profitability. This study aims first to identify the most critical factors related to hospital service performance in predicting the patient's satisfaction. Second, to examine the effect of patient satisfaction on patient loyalty. This research is a quantitative study with a cross-sectional approach, involving 280 outpatients conducted in two hospitals. Finally, the partial least square-structural equation modelling (PLS-SEM) approach was performed to analyze the data. The result showed the lowest index performance is the outcome quality (49.84), and the highest is the quality of personnel (72.49). The calculation of the patient satisfaction index (PSI) is 67.48. Patient satisfaction is significantly influenced by the quality of personnel, outcome quality, social responsibility, administrative procedure, and physical aspect. Patients satisfaction has a significant effect on patient loyalty. However, health insurance, quality of medical care, and quality of pharmaceutical care have no significant effect on patient satisfaction. The map of importance-performance analysis (IPA) suggest the hospital institution needs to improve the physical aspect, administrative procedure and outcome quality. The overall patient are satisfied with the performance of hospital services. Patients are objective controls of an organization. Therefore, the focus of hospital managers on strategies for building relationships with patients.

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“…PCC is a form of service that prioritizes the needs and wants of patients (Rosa, 2018). Pharmacists' participative behavior, patients' participative behavior and interpersonal communication are components of the PCC (Pribadi et al, 2019;Wang et al, 2018). According to Stewart et al, Patient Centered Care is beneficial for reducing malpractice and increase of medication adherence (Stewart et al, 2000).…”

Section: Introductionmentioning

confidence: 99%

“…Several studies related to PCC have been conducted. Pharmacist participative behavior and interpersonal communication can improve the relationship quality between patients and pharmacist (Pribadi et al, 2019;Wang et al, 2018). Therefore, patients can feel satisfied with pharmacy services (Pribadi et al, 2019;Wang et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Determinant Factors of Patient Satisfaction and Trust in Pharmacy Staff Among Persons With Non-Communicable Diseases: Patient Centered Care Approach

Nurjanah

Pribadi²,

Dianita³

2022

JFSP

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Patient satisfaction and trust are the main focus in the context of health care. Patient satisfaction is influenced by medication service factors, handling patient complaints and listening to patient needs. Important to develop and test a patient-centered care model as a tool to monitor, measure, analyze, and increase patient satisfaction and trust among people with non-communicable diseases in Public Health Center service setting. This study attempts to ascertain the effect of care on patient satisfaction and trust in pharmacy staff at the Magelang City Public Health Center. Cross-sectional quantitative research is used in this field. 212 people participated as the sample. Non-probability sampling using a purposive sample strategy was used as the sampling technique in this investigation. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used for hypothesis testing. According to the study's findings, patient satisfaction is positively impacted by pharmacy staffs’ participative behavior and interpersonal communication (p< 0.05). Interpersonal communication and pharmacy staff participation do not affect the trust in pharmacy staff (p> 0.05). Patient satisfaction plays a moderating role in the association between pharmacy staff participation and trust in pharmacy staff (p< 0.05). Likewise, the association between interpersonal communication and trust in pharmacy staff is mediated by patient satisfaction (p< 0.05).

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The empirical test of pharmacist-patient relationship model in hospital pharmacy practice: Indonesia context

Cited by 10 publications

References 0 publications

Empirical Test of Pharmacy Staff-Patient Relationship Quality Model in Public Health Center: Structural Equation Modeling-Partial Least Square Approach

Empirical Test of Pharmacy Staff-Patient Relationship Quality Model in Public Health Center: Structural Equation Modeling-Partial Least Square Approach

Integration of importance-performance analysis into testing of the relationship between hospital service performance, satisfaction and loyalty with PLS-SEM approach

Determinant Factors of Patient Satisfaction and Trust in Pharmacy Staff Among Persons With Non-Communicable Diseases: Patient Centered Care Approach

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