The Effects of Work Stress and Workload on Job Satisfaction With its Impact on Employee Performance at PT. Industrial Kapal Indonesia (Persero)

Abstract

Objective: Performance is necessary to increase one's capacity to handle competition. Several reasons, such as time constraints, physical and mental exhaustion, and taking on several duties, can lead to excessive workloads, which in turn can cause stress in some employees and lower performance. This study attempts to ascertain the impact of work stress and workload on job satisfaction with its impact on employee performance at PT Industri Kapal Indonesia (Persero). Method: Cross-sectional study design in quantitative research. 104 employees who were chosen by simple random sampling participated in the study. A questionnaire and the Pulse Oximeter Tool were used to measure the variables related to physical workload. Path analysis was used to examine the data using Analysis Moment of Structural (AMOS) software. Results: The results showed that there is an effect of work stress on job satisfaction (p=0.002), work period affects job satisfaction (p=0.000), mental workload affects job satisfaction (p=0.026), physical workload does not affect on job satisfaction (p=0.649), there is no direct effect of work stress on employee performance (p=0.666), work period affects employee performance (p=0.002), mental workload affects employee performance (p=0.014), physical workload affects employee performance (p=0,000), work stress has an indirect effect on employee performance through job satisfaction (p=0.005), work period has an indirect effect on employee performance through job satisfaction (p=0.002), mental workload has an indirect effect on employee performance through job satisfaction (p=0.035), physical workload has no indirect effect on employee performance through job satisfaction (p=0.539). Conclusion: Furthermore, there is a significant impact on workload and work exhaustion. More investigation is being done on additional variables that may impact output at work. Implication of the research: This research can contribute to increasing employee’s awareness of work stress and workload that can have an impact on performance. In the workplace. The results of this study can help companies to reduce the level of stress and workload experienced by employees and can increase employee job satisfaction so that employee performance continues to increase. Originality: This journal presents a study of work stress and workload with its impact on employee performance considering that previous studies have not discussed work stress and physical and mental loads together. These findings explain the importance of maintaining stress levels and physical and mental health in determining the increase and decrease in employee performance.