The Effects of Psychological Capital, Personality on Hotel Staff Working Engagement at Ho Chi Minh City

Abstract

The research was conducted to determine the effects of psychological capital on the personality on hotel staff working in an engagement setting in Ho Chi Minh City, Viet Nam. Data was collected by surveying 378 staffs who are working in hotels in Ho Chi Minh City which are rated 3 stars or more. Descriptive analysis, exploratory factor analysis, and linear regression analysis were used with SPSS 20 statistical package for data analysis. The results show that all psychological capital factors, including hope, efficacy, resilience and optimism have hadpositive impacts on hotel staffs’ work ethic. The study also demonstrated the effects of personality on the hotel staffs’ engagement with their work. The research outcomes suggest some managerial solutions to management problems by adapting psychological capital data and to take into consideration the personality of staff to enhance employees working in engagement settings in Ho Chi Minh City.

Family incivility and service delivery of frontline hotel employees: roles of negative rumination, psychological capital and perceived organisational support

“…Hence, hotel managers should take conscious steps to provide organisational support to employees. To yield better outcomes from employees, organisations should implement programs that instil employees' belief that organisations really take care of them (Giao et al , 2020). Organisational support can be increased by providing more workplace care and constructive feedback (Cheng et al , 2018); Zhang and Tu (2018) highlighted that organisations should make managers supportive and sensitive to employees.…”

Factors affecting the organisational commitment of employees at social service organisations - empirical evidence from Hanoi Capital of Vietnam

“…In some studies, work engagement does not delve into the components of organisational commitment, and work engagement is the level of positive psychology of employees involved in the working process (Le, 2018;Ha et al, 2020).…”

“…The studies ofJoo et al (2016),Li et al (2014) show a mediating relationship of psychological capital with leadership style and employee work engagement. The studies ofLe (2018) andHa et al (2020) argue that a positive correlation of psychological capital with work engagement.…”