The Effects of Performance Expectancy, Effort Expectancy, Facilitating Condition, and Habit on Behavior Intention in Using Mobile Healthcare Application

Utomo, Prio; Kurniasari, Florentina; Purnamaningsih, Purnamaningsih

doi:10.47747/ijcse.v2i4.529

Cited by 25 publications

(16 citation statements)

References 23 publications

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“…In addition, effort expectancy does not determine the performance expectancy of mobile health services. The non-significant impact of effort expectancy on performance expectancy does not correspond to previous studies that showed a significant positive relationship between effort and performance expectancy ( 100 , 101 ). Another interesting result was that the behavioral intention to use mobile health services does not influence the intention of citizens to recommend the adoption of mobile health services.…”

Section: Discussioncontrasting

confidence: 99%

The behavioral intention to adopt mobile health services: The moderating impact of mobile self-efficacy

Mensah

Zeng²,

Mwakapesa³

2022

Front. Public Health

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This study explored the moderating impact of mobile self-efficacy on the adoption of mobile health services. The UTAUT was used as the theoretical foundation for this study. The results have indicated that mobile self-efficacy was significant in moderating the impact of both performance expectancy (β = −0.005, p < 0.05) and effort expectancy (β = −010, p < 0.05) on the adoption of mobile health services. In addition, it was revealed to our surprise that both performance (β = 0.521, t = 9.311, p > 0.05) and effort expectancy (β = 0.406, t = 7.577, p > 0.05) do not determine the behavioral intention to use mobile health services. Effort expectancy and behavioral intention to use were also, respectively, not significant in influencing performance expectancy (β = 0.702, t = 12.601, p > 0.05) and intention to recommend the adoption of mobile health services (β = 0.866, t = 13.814, p > 0.05). Mobile self-efficacy, however, was found to significantly predict the citizen's intention to recommend the adoption of mobile health services (β = 0.139, t = 2.548, p < 0.05). The implications of these findings on mobile health are discussed.

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Section: Discussioncontrasting

confidence: 99%

The behavioral intention to adopt mobile health services: The moderating impact of mobile self-efficacy

Mensah

Zeng²,

Mwakapesa³

2022

Front. Public Health

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“…However, there are members of the community who still have difficulty using platforms such as Zoom or Telegram, indicating a lack of digital literacy among community members. This shows that the more users are involved and accustomed to using technology, the more likely the technology will be used in the long term in a community (Utomo et al, 2021).…”

Section: Digital Literacy In Ibu Sibuk Communitymentioning

confidence: 99%

The Role of Communication Technology in Building Social Interaction and Increasing Digital Literacy in Ibu Sibuk Community

Juan Prince Adeliant,

Tangguh Okta Wibowo,

Andiani Fitri Febrina

et al. 2023

MUDIMA

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Digital transformation involves deep changes in businesses and organizations, with maximizing changes and opportunities in technology and social impact as top priorities. Further research was conducted to analyze the effects of digital transformation on communication in communities and identify effective strategies to overcome communication breakdowns arising from technological change. This research discusses the important role of communication technology in a community, namely the IbuSibuk community. The method used is a case study, with the data collection technique being structured interviews. The results showed that the use of communication technology has a significant role in facilitating social interaction, information exchange, and the self-development of members in the IbuSibuk Community. Platforms such as Instagram, WhatsApp, and Telegram allow members to share information, ideas, and support, while identity as a member of IbuSibuk provides additional benefits, such as the opportunity to collaborate with brands or companies. There are some technical barriers and a lack of digital literacy that affect the use of technology in the community. Therefore, efforts are needed to improve digital literacy so that all members can utilize technology effectively and participate actively in the community. Improving digital literacy includes aspects of digital ethics, digital culture, and digital safety. Support and education on the use of technology can be organized through external initiatives as well as internal activities within the IbuSibuk community

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“…Overall, the relationship between utilitarian value and purchase intention is complex and can be influenced by various factors, including effort expectancy (Scholl-Grissemann & Schnurr, 2016). As such, businesses and marketers should consider both utilitarian value and effort expectancy when designing and promoting their products and services (Utomo et al, 2021).…”

Section: The Moderating Effect Of Effort Expectancymentioning

confidence: 99%

Exploring the Contingent Role of Effort Expectancy on Online Purchase Intention in E-commerce Application

Octalina

Rahimah

Arifin

2023

J. Theor. Appl. Manage.

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Objective: This study examines the influence of hedonic and utilitarian values on perceived benefits and their impact on purchase intention by using effort expectancy as a moderating variable. Design/Methods/Approach: This study adopts a quantitative approach by employing a non-probability sampling technique to collect a sample of 175 respondents who had used the Shopee application in Malang. The data was analyzed using SmartPLS through the measurement model test (outer model) and structural model test. Findings: The results show that hedonic value and utilitarian value have a positive and significant effect on perceived benefit, hedonic value and utilitarian value have a positive and significant impact on purchase intention, and perceived benefit has a positive and significant effect on purchase intention. However, effort expectancy does not have a significant role in moderating the relationships. Originality/Value: The limited extant literature only addresses a simple direct–effect relationship between effort expectancy toward behavioral intention and use behavior. Drawing on the Unified Theory of Acceptance and Use, this research provides deep insight through position effort expectance as the moderation role. Also, this study elaborates on the effect of utilitarian and hedonic values on perceived benefit. In turn, this framework also explored the influence of perceived benefit on consumer intention to purchase in electronic commerce, further advancing an understanding of this dynamic subject matter. Practical/Policy Implications: The study contributes to the existing knowledge of managerial practice by pointing out the importance of effort expectancy, which shapes the consumer's perceived benefit, and illustrating its impact in the case of purchasing intention in an e-commerce application. E-commerce companies can enhance the customer experience when accessing applications to invigorate purchase intention. E-commerce companies need to maintain their performance in terms of app ease of use and provide innovations by providing more user benefits, thereby creating loyal customers. Eventually, the company should keep earning society's trust as reliable e-commerce that meets the needs of today's digital era.

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The Effects of Performance Expectancy, Effort Expectancy, Facilitating Condition, and Habit on Behavior Intention in Using Mobile Healthcare Application

Cited by 25 publications

References 23 publications

The behavioral intention to adopt mobile health services: The moderating impact of mobile self-efficacy

The behavioral intention to adopt mobile health services: The moderating impact of mobile self-efficacy

The Role of Communication Technology in Building Social Interaction and Increasing Digital Literacy in Ibu Sibuk Community

Exploring the Contingent Role of Effort Expectancy on Online Purchase Intention in E-commerce Application

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