The effects of met expectations on newcomer attitudes and behaviors: A review and meta-analysis.

Abstract

A review of research on the effects of met expectations for newcomers to organizations located 31 studies of 17,241 people. A meta-analysis found mean (corrected) correlations of .39 for job satisfaction and organizational commitment, .29 for intent to leave, .19 for job survival, and .11 for job performance. However, all of these mean correlations had significant between-studies variance. By using strict conformity with Porter and Steer's (1973) definition of met expectations, we identified a subset of studies that had nonsignificant between-studies variance for all correlations except job satisfaction. Furthermore, the mean correlations in these subgroups were very similar to those for the entire group. Future research should consider both the direction of the met expectations discrepancy (i.e., over- vs. underfulfillment) and alternative ways to measure organizational reality.

Violating the psychological contract: Not the exception but the norm

“…Employees initially hold unrealistic expectations and when these expectations go unmet, employees may become less satisfied, perform less well, and become more likely to leave their employer (see Wanous, Poland, Premack and Davis (1992) for a review). When a psychological contract is violated, the responses are likely to be more intense than in the case of 'unfulfilled expectations'.…”

Predicting Affective Responses to Unexpected Outcomes

“…The extensive literature on employee expectations, which includes research on realistic job previews, commitment, and turnover, has shown that expectations about a job can have an effect on future satisfaction with that job. For example, a meta-analysis by Wanous et al (1992) found a relatively high correlation between met expectations and two separate outcome variables: job satisfaction and organizational commitment. On the consumer side, expectations play an important role in the decision to buy and the satisfaction that customers experience with purchased products.…”

“…According to these authors, unmet expectations lead to dissatisfaction, especially when there is disconfirmation of important expectations. Subsequent work has found a relationship between dissatisfaction and employee turnover (see the meta-analysis by Wanous, et al, 1992).…”

Seleção de cursos de educação continuada por executivos de empresas

“…No campo de estudo do comportamento nas organizações, a preocupação com as expectativas dos executivos tem sido alvo de estudos em diversas frentes, merecendo destaque, pelo alinhamento com o objetivo do presente trabalho, as seguintes questões: (a) a satisfação no emprego, discutida por Black e Gregersen (1990), Irving e Meyer (1994) e Wanous et al (1992); (b) a transição de carreira, tratada por Nicholson e West (1988); e (c) as expectativas individuais sobre o sucesso na carreira, com que se preocuparam Stephens, Szajna e Broome (1998).…”