The Effects of Leadership on Quality

Hirtz, Paul D.; Murray, Susan L.; Riordan, Catherine A.

doi:10.1080/10429247.2007.11431718

Cited by 60 publications

(50 citation statements)

References 11 publications

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“…Also Hirtz et al (2007) found that the level of awareness of quality management implementation was positively related to both transformational as transactional leadership. However, when it was created the correlation analysis between each leadership style and quality management, all the characteristics of transformational style (idealized attributes, idealized behavior, inspirational motivation, intellectual stimulation and individualized consideration) had positive correlation, although one characteristic of transactional leadership (contingent reward) was positively related and other (management by exception / liabilities) was negatively related.…”

Section: Discussionmentioning

confidence: 98%

“…In almost all studies showed (Berson & Linton, 2005;Alharbi & Yusoff, 2012;Parzinger et al, 2009;Hirtz et al, 2007), with exception of Laohavichien et al (2009), both transactional and transformational leadership models presented a positive correlation with quality management, although transformational leadership almost always had some advantage.…”

Section: Discussionmentioning

confidence: 99%

“…For example, Waldman et al (1998) suggest that, despite great consideration given to leadership in the Malcolm Baldrige National Quality Award (MBNQA), its role in the continuous quality improvement process is not really clear. Hirtz et al (2007) suggest that, although the field of quality believes management is key for a successful quality program, the effect of specific leadership models on quality performance has not been determined. Ovretveit (2005) says that, among the studies conducted so far about the influence of managers on quality management, evidence is not strong of what management actions are effective for quality management.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Liderança e gestão da qualidade – um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade

2017

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Quality management has been established as one of the most important discussion topics in modern management. Among the critical factors for the success of quality management programs, leadership is one of the most cited factor. However, although the relationship between quality management and leadership is clear, it is possible to perceive several gaps of research that can be explored. Thus, the objective of the present study is to explore the relationship between quality management and leadership, using the transformational-transitional leadership model, and Competing Values Framework leadership model. Relationship between leadership models and quality management principles were explored using correlation analysis of Pearson. Although it could not be found significate differences between correlation coefficients for transformational and transitional leadership, some Competing Values Framework leadership styles stand out, showing higher and statistically significate correlation coefficients. Thus, the most important contribution of this study is realizing an initial exploration about the relationship between leadership and quality management principles, pointing tendencies and making way so new studies can extend this knowledge. Here discussed the importance of, in future studies, establishing the same correlations for different participant samples and use, further principles, quality management practices and tools.

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Section: Discussionmentioning

confidence: 98%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Liderança e gestão da qualidade – um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade

2017

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“…El liderazgo puede ser considerado como un factor crucial para la implementación de procesos de transformación dentro de una organización (Rodríguez, 2006), tal como lo demuestran los resultados de un estudio efectuado en una universidad norteamericana donde el liderazgo transformacional se relaciona positivamente con una exitosa gestión de la calidad en las áreas de administración y de servicio (Hirtz et al, 2007), situación que cobra cada día más relevancia debido a que los regímenes de aseguramiento de la calidad se han vuelto cada vez más preponderantes al momento de regular la gestión del sector de la educación superior alrededor del mundo (Jarvis, 2014). tradicionalmente como un concepto asociado a la noción de distinción, de algo especial de alta categoría (Harvey y Green, 1993).…”

Section: Liderazgounclassified

Análisis Exploratorio de las Percepciones sobre los Estilos de Liderazgo de los Directivos Universitarios en el Norte de Chile

et al. 2016

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ResumenEn un contexto de cambios y desafíos que deben enfrentar las instituciones universitarias esta investigación explora la relación entre las percepciones que tienen los académicos acerca del estilo de liderazgo de los directores de sus unidades académicas y la calidad alcanzada por esta unidad. Esto porque el liderazgo se configura como uno de los elementos claves para el cumplimiento de los resultados dentro de las organizaciones académicas. Se aplicó una adaptación del Cuestionario Multifactorial de Liderazgo a una muestra de 55 académicos de 22 unidades académicas de 6 universidades del norte de Chile, procesado mediante Análisis de Correlaciones Bivariadas y Regresión Lineal Múltiple de Pasos Sucesivos. Los principales resultados indican que a nivel multivariado el liderazgo transformacional presentó una correlación positiva y significante (R= 0,679, p<0,001) con la calidad de las unidades académicas. Se concluye que el estilo de liderazgo transformacional es el que más impacta sobre la calidad lograda en estas unidades. Palabras clave: calidad universitaria; estilos de liderazgo, unidades académicas; directivos universitarios Exploratory Analysis about the Perceived Leadership Styles of University Directors in Northern Chile AbstractIn a context of changes and challenges that higher education institutions nowadays must face, this research aims to explore the relationship between the perception about leadership style that professors have about their academic unit's directors, and the quality achieved by it. This is necessary because leadership is configured as one of the key elements for the academic organizations performance. For this purpose, a Multifactor Leadership Questionnaire was applied to 55 professors from 22 academic units from 6 universities in northern Chile. The data was processed through a Bivariate Correlation Analysis and Stepwise Multiple Linear Regression. At multivariate level the transformational leadership showed the greater positive and significant correlation (R = 0.679, p <0.001) with the quality of academic units. It is concluded that transformational leadership is the style that has the larger impact on the quality of academic units.

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“…Training and development affect job satisfaction and organizational commitment (Lam & Zhang, 2003;Lowry et al, 2002;Pratten, 2003;Smith, 2002;Taylor et al, 2001). A well-designed staff development program can assist in raising their morale and organizational commitment, as well as contributing to continuous improvements (Chong & Rundus, 2004;Feng et al, 2006;Hirtz et al, 2007). Hotels should continue to offer additional training and related workshops/seminars on the components of their HR programs and their impact on performance indicators, quality, organizational commitment and citizenship and job satisfaction to assist department heads in developing a higher level of competence 3).…”

Section: Recommendationsmentioning

confidence: 99%

Human Resources Management Practices, Psychological Contract Fulfillment and Organizational Commitment in Deluxe Hotels in Jeddah, Saudi Arabia

Al-miman¹

2017

IJPS

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This paper study the relationship of the effectiveness of the human resources management practices of the hotels employees in the western region (Jeddah City) of Saudi Arabia with respect to their Psychological contract fulfilment (PCFul) and Organizational Commitment (OC). Data was collected from 36 hotels. Using the employees' responses, the study indicated that Human Resources practices influenced employees' perceived Psychological contract fulfilment and their Organizational Commitment, where Human Resources Management (HRM) practices are positively related to Psychological contract fulfilment and OC. The study examined whether employees consider (HRM) practices an important tool while developing psychological contracts, and presented the prospective role of the Human Resources for Developmental Purposes to foster change in the hotel industry in Saudi Arabia.

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The Effects of Leadership on Quality

Cited by 60 publications

References 11 publications

Liderança e gestão da qualidade – um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade

Liderança e gestão da qualidade – um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade

Análisis Exploratorio de las Percepciones sobre los Estilos de Liderazgo de los Directivos Universitarios en el Norte de Chile

Human Resources Management Practices, Psychological Contract Fulfillment and Organizational Commitment in Deluxe Hotels in Jeddah, Saudi Arabia

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