Liderança e gestão da qualidade – um estudo correlacional entre estilos de liderança e princípios da gestão da qualidade

Abstract

Quality management has been established as one of the most important discussion topics in modern management. Among the critical factors for the success of quality management programs, leadership is one of the most cited factor. However, although the relationship between quality management and leadership is clear, it is possible to perceive several gaps of research that can be explored. Thus, the objective of the present study is to explore the relationship between quality management and leadership, using the transformational-transitional leadership model, and Competing Values Framework leadership model. Relationship between leadership models and quality management principles were explored using correlation analysis of Pearson. Although it could not be found significate differences between correlation coefficients for transformational and transitional leadership, some Competing Values Framework leadership styles stand out, showing higher and statistically significate correlation coefficients. Thus, the most important contribution of this study is realizing an initial exploration about the relationship between leadership and quality management principles, pointing tendencies and making way so new studies can extend this knowledge. Here discussed the importance of, in future studies, establishing the same correlations for different participant samples and use, further principles, quality management practices and tools.

Sustainable Quality Management Systems in the Current Paradigm: The Role of Leadership

“…Leadership approaches are associated with variables that promote change, leading to organisations' success by fulfilling their objectives [35]. Leadership can be defined as personality characteristics that influence others to pursue the organisation's goals by attending to their customers' needs and expectations [25]. The influence process can be understood as being dynamic and interactive; as such, leaders and followers have mutual influence and involve social exchanges [36].…”

“…The influence process can be understood as being dynamic and interactive; as such, leaders and followers have mutual influence and involve social exchanges [36]. "A charismatic leader gains the trust of his followers, establishes a vision for the future and is respected" [25].…”

“…Following the Emergence Paradigm will imply leadership training, promoting a collaborative, participative, and situational leadership. The Emergency paradigm defines quality holistically, considers all stakeholders' needs and expectations, and adapts to solving problems by viewing each reality [25].…”

Integration of quality tools and multi-criteria methods: a bibliometric and systemic analysis

“…The definition of quality tools and techniques was proposed by McQuater et al (1995) and Dale (2003) but this is not yet a consensus because there are many definitions of quality management and consequent a lack of nomenclature standardization for methods, techniques, practices, and tools that aid the quality management process (Sousa & Voss, 2002;Barbosa et al, 2017).…”

Liderança organizacional: uma revisão integrativa brasileira

“…Rio de Janeiro | v. 14 | n. 1 | jan. -mar. 2020 155GEROLAMO, 2017;BATISTA;KILIMNIK;REIS NETO, 2016;FONSECA;PORTO, 2013;GONÇALVES et al, 2015;SANTOS;MOSCON, 2014;TOMEI;RICHE, 2016).Outrossim está em que alguns autores usam nomes diferentes para os mesmos conceitos de estilos de liderança e trazendo algumas novidades, comoSchley et al (2015), que ao invés de usar os nomes tradicionais, como autocrático, democrático, carismático e transformacional, utilizou-se de coercitivo, dirigente, modelador, afetivo, democrático e treinador.O Framework construído permite uma comparação clara e coesa dos estudos publicados no decorrer dos anos com base na temática e no conteúdo abordado em cada pesquisa, demonstrando de uma forma prática a síntese do que tem sido estudo na área de liderança nos últimos anos.…”