The Effects of In-Store Environment Cues on Purchase Intentions Across the Three Types of Restaurants in Korea

Festivalscapes and patrons' emotions, satisfaction, and loyalty

“…A preliminary list of measurement items was generated from a review of related literature pertaining to environmental perceptions, destination images, and retail store images (Bitner, 1990;Kim, Shon, and Lee, 2003;Lee, Lee, Kwon, and Park, 2003;Sherman et al, 1997;Yoo et al, 1998). Researchers also conducted preliminary open-ended interviews with visitors and staff to identify cues important to the festival, with an emphasis on the cues mentioned most prominently.…”

“…The importance and perception of particular environmental dimensions may vary across different types of service organizations (Baker, 1986). For example, odors might affect a restaurant experience more than they would a banking experience (Lee, Lee, Kwon, and Park, 2003). Citing the entire list of possible festivalscape cues is a difficult if not impossible task.…”

From Servicescape to Loyalty in the Medical Tourism Industry: A Medical Clinic’s Service Perspective

“…While scholars in the tourism field have pointed out the importance of servicescapes or environmental cues, research is scarce on the role of servicescapes in the tourism industry. 10 , 11 , 34 To address this shortcoming, this study identified 4 dimensions representing medical clinics’ servicescapes (ie, atmosphere, medical activity, nurse, and doctor) and investigated how these dimensions influence emotion, satisfaction, and, in turn, loyalty in the Korean medical tourism context. Based on the environmental psychology theory in particular, this study supported the critical role of emotion in predicting medical tourist outcomes, indicating that medical tourists judge the medical clinic’s servicescape along 4 medical clinic cues and that these judgments lead to emotional responses, satisfaction, and behavioral intentions.…”

“… 31 Thus, servicescapes involve diverse environmental cues, just as in the context of retail and service organizations, and these tangible environmental cues may influence medical tourists’ attitudes and behaviors. 10 While the perception and significance of physical environmental cues may vary through distinct types of service enterprises, 34 a private medical clinic’s servicescape needs to consider particular social elements (eg, staff care, employees’ behavior, and staff welcome) because the empathy and characteristics of employees, as well as the number of employees, can be components of the medical service quality of a medical clinic. 31 Doctors or nurses, for instance, may have a greater influence on medical clinic experiences than restaurant experiences.…”

Tourism's role in urban regeneration: examining the impact of environmental cues on emotion, satisfaction, loyalty, and support for Seoul's revitalized Cheonggyecheon stream district

“…Environmental cues have been found to influence festival visitors' emotion, satisfaction, and behavior (Lee, Lee, Lee, & Babin, 2008). Lee, Lee, Kwon, and Park (2003) also maintained that environmental cues influence service quality, emotion, and customer satisfaction. Therefore, we assume that Cheonggyecheon stream as a new environment can arouse positive emotions that lead to visitor satisfaction and the recommendation of the area to others, eventually increasing support for the area and the project (Lee, Bendle, Yoon, & Kim, 2012a).…”