The effects of employees’ business ethical value on person–organization fit and turnover intent in the foodservice industry

Jung, Hyo Sun; Namkung, Young; Yoon, Hye Hyun

doi:10.1016/j.ijhm.2009.08.005

Cited by 62 publications

(39 citation statements)

References 62 publications

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“…Despite an increased literature on tourism and hospitality management, little attention has been devoted to the ethical issues and dilemmas facing human resources in the hospitality sector. Ethical issues are a major concern due to the inherent characteristics of the service sector, and particularly the hospitality sector, such as inseparability, intangibility, and variability (Stevens & Fleckenstein, 1999;Jung, Namkung, & Yoon, 2010). Indeed, a number of studies assert that employees' perception of an organization's ethical values and ethical working environment develops person-organization fit and reduce turnover intent (Kim & Miller, 2008;Jung et al, 2010).…”

Section: Resultsmentioning

confidence: 99%

“…Ethical issues are a major concern due to the inherent characteristics of the service sector, and particularly the hospitality sector, such as inseparability, intangibility, and variability (Stevens & Fleckenstein, 1999;Jung, Namkung, & Yoon, 2010). Indeed, a number of studies assert that employees' perception of an organization's ethical values and ethical working environment develops person-organization fit and reduce turnover intent (Kim & Miller, 2008;Jung et al, 2010). In order to stimulate research in this area, this manuscript presented a brief review of the literature and several avenues for future research.…”

Section: Resultsmentioning

confidence: 99%

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Ethics in the Hospitality Industry: Review and Research Agenda

Knani¹

2014

IJBM

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Practitioners in the hospitality sector rate ethics as one of the most important issues faced by the industry. Many scholars argue that the hospitality sector is open to frequent unethical practices. Managers and employees, due to intensive face-to-face interactions with clients, confront many ethical dilemmas in their day-to-day operations. Previous research confirms that a positive ethical climate nurtures a healthy organization by increasing manager and employee job satisfaction, enhancing customer experience, and increasing the organization's profit. Despite its crucial role, studies on ethics in the hospitality industry are limited compared to those undertaken in the more general business area. This manuscript reviews the literature on ethical perceptions and practices among hospitality managers, employees and students (future professionals), and proposes a research agenda. This critic review intends to increase awareness and knowledge on the importance of this issue and give some orientations for scholars towards several important topics for future research in the area of hospitality ethics.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Ethics in the Hospitality Industry: Review and Research Agenda

Knani¹

2014

IJBM

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“…Turnover intent is a warning sign before an employee actually quits a job [24]. It is defi ned as the refl ection of the subjective probability that an employee will change his or her job within a certain time period [40].…”

Section: The Mediating Role Of Person-organization Fit In the Supportmentioning

confidence: 99%

The mediating role of person-organization fit in the supportive leadership-outcome relationships

Sökmen¹,

Bitmiş²,

Üner³

2015

E+M

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“…In the development of the hospitality industry, they are required to conduct their activities in an ethical manner to boost their reputations (Jung, Namkung, & Yoon, 2010). Research conducted by Jung et al (2010) revealed that the hotel manager, who works ethically, would make more proactive decisions.…”

mentioning

confidence: 99%

“…Research conducted by Jung et al (2010) revealed that the hotel manager, who works ethically, would make more proactive decisions. As a consequence, the interactions of managers and employees in particular, are generally very influential on the hotel's reputation.…”

mentioning

confidence: 99%

Demographic Factors, Corporate Social Responsibility, Employee Engagement and Corporate Reputation: A Perspective From Hotel Industries In Indonesia

Gunawan¹,

Dian²,

Putra³

2014

CBR

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Hotel as a hospitality industry should manage its reputation as a valuable asset for the business continuity. The hotel's reputation is built up by the employee's perceptions of treatment and sense of belonging and engagement of the hotel. The purpose of this study is to analyze employee's perceptions of corporate social responsibility (CSR) activities, employee engagement, and corporate reputation that have been undertaken by the hotel industry in Jakarta and how demographic factors influence these perceptions. The structure equation model (SEM) was implemented to find each variable influence. Samples were taken from hotel employees who work in five-star hotels in Jakarta with 221 respondents (response rate 78.9%). The results indicate that CSR activities significantly influence employee engagement and corporate reputation, and at the same time, employee engagement significantly influences corporate reputation.

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The effects of employees’ business ethical value on person–organization fit and turnover intent in the foodservice industry

Cited by 62 publications

References 62 publications

Ethics in the Hospitality Industry: Review and Research Agenda

Ethics in the Hospitality Industry: Review and Research Agenda

The mediating role of person-organization fit in the supportive leadership-outcome relationships

Demographic Factors, Corporate Social Responsibility, Employee Engagement and Corporate Reputation: A Perspective From Hotel Industries In Indonesia

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