Abstract:Performance support (PS) platforms, also known as electronic performance support systems (EPSS), offer real‐time learning and performance enhancement. In 2008, Tel Aviv University and an Israeli telecommunication firm began researching implementation success factors. Preliminary findings and conclusions were discussed in an earlier Performance Improvement article (Gal & Nachmias, 2011). The current article focuses on the effects of users' attitudes on implementation issues and suggests a model for incorporatin… Show more
“…Rogers () indicates that individuals’ choices to adopt or reject an innovation are usually consistent with their attitudes toward it. Likewise, an earlier research study showed a strong positive relationship between users’ attitudes toward the EPSS and their willingness to use it in the future (Gal & Nachmias, ). H5 : The police officers’ attitudes toward use significantly and positively influence their behavioral intentions to use the EPSS.…”
Section: Hypotheses and Research Questionsmentioning
confidence: 77%
“…In general, attitudes toward a particular behavior play an important role in determining an individual's intention to perform it (Ajzen & Fishbein, ). Likewise, Gal and Nachmias () found that users’ attitudes toward the EPSS were strongly associated with their willingness to use it. Especially in mandatory use environments, attitude appears to have more importance in the acceptance of a system (Brown, Massey, Montoya‐Weiss, & Burkman, ; Yousafzai et al, ).…”
This mixed methods research study aimed to explain and understand user acceptance of an electronic performance support system (EPSS) designed for the Crime Scene Investigation and Identification Units of the Turkish National Police. Quantitative data were collected from 209 police officers through a questionnaire to test relationships hypothesized in the technology acceptance model. At the same time, qualitative data were collected through interviews with 15 police officers to acquire an in‐depth understanding of perceived usefulness and perceived ease of use of the system. This study showed that perceived usefulness, perceived ease of use, and attitude toward using were significant determinants of the acceptance of the EPSS. The findings also presented several user personal, system, and organizational characteristics that were considered as influencing factors for usefulness and ease of use of the EPSS.
“…Rogers () indicates that individuals’ choices to adopt or reject an innovation are usually consistent with their attitudes toward it. Likewise, an earlier research study showed a strong positive relationship between users’ attitudes toward the EPSS and their willingness to use it in the future (Gal & Nachmias, ). H5 : The police officers’ attitudes toward use significantly and positively influence their behavioral intentions to use the EPSS.…”
Section: Hypotheses and Research Questionsmentioning
confidence: 77%
“…In general, attitudes toward a particular behavior play an important role in determining an individual's intention to perform it (Ajzen & Fishbein, ). Likewise, Gal and Nachmias () found that users’ attitudes toward the EPSS were strongly associated with their willingness to use it. Especially in mandatory use environments, attitude appears to have more importance in the acceptance of a system (Brown, Massey, Montoya‐Weiss, & Burkman, ; Yousafzai et al, ).…”
This mixed methods research study aimed to explain and understand user acceptance of an electronic performance support system (EPSS) designed for the Crime Scene Investigation and Identification Units of the Turkish National Police. Quantitative data were collected from 209 police officers through a questionnaire to test relationships hypothesized in the technology acceptance model. At the same time, qualitative data were collected through interviews with 15 police officers to acquire an in‐depth understanding of perceived usefulness and perceived ease of use of the system. This study showed that perceived usefulness, perceived ease of use, and attitude toward using were significant determinants of the acceptance of the EPSS. The findings also presented several user personal, system, and organizational characteristics that were considered as influencing factors for usefulness and ease of use of the EPSS.
“…Tablet users also reported a high level of satisfaction from user experience aspects. According to Gal and Nachmias () these findings may indicate an increase of system adoption changes over time, provided that the success of the small‐scale pilot study will be repeated with larger groups of trainees, sharing the same characteristics and needs as the test groups.…”
Section: Discussionmentioning
confidence: 99%
“…An important parameter affecting the perception of the user is the user experience. A study by Gal and Nahmias () shows that labeling the support system as “help,” for example, lowered senior employees’ willingness to fully adopt a support system due to their assumption that they did not need help with core processes.…”
Section: A Theoretical Framework For Evaluating Performance Support Smentioning
“…Although the original definitions of performance support interventions focused on performance enhancement (Gery, ), some practitioners identified its potential to provide an effective real‐time learning platform (Barker, ; Gal & Nachmias, , ). The ability of users to retain information and skills following a PSS experience was supported empirically in the research conducted by Gal & Nachmias ().…”
Section: Performance Support As a Learning Strategymentioning
The human performance technology (HPT) model suggests various interventions to meet organizational challenges. While the original model includes a matrix to match an intervention according to a performance analysis, accumulated experience and recent research show that there are several parameters that will influence the validity and effectiveness of the solution. This article offers a 360‐degree approach to support the use of a performance model that helps practitioners to select the proper HPT intervention according to key attributes that influence the solution. Successful implementation, such as target audience characteristics and work processes that are at the heart of organizational needs, are examples of the benefits provided by this approach. The model is based on research conducted by Gal and Nachmias (2011, 2012) concerning performance support solutions success factors in corporate settings. In addition, experiences gained by both authors as they implemented HPT solutions in large organizations are considered.
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