The Effect of Type of Communication by Physical Therapists on Patient Satisfaction and Revisit Intention

Kim, Eunji; Sim, Gyeong Seop; Kim, Dong-Hoon

doi:10.18857/jkpt.2021.33.5.245

Cited by 3 publications

(3 citation statements)

References 11 publications

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“…Previous studies by Park 23 suggested that patient-centered communication by physicians significantly impacts patient satisfaction and hospital revisit intentions based on trust. Similarly, Kim's previous study 24 found that patient-centered communication significantly impacts patient satisfaction and revisit intention, providing additional support for the findings of this study.…”

Section: J Kptsupporting

confidence: 85%

“…27 Even if the therapist has a high level of expertise, therapist-centered decision-making can be perceived as authoritarian and lacking consideration for the patient, which can result in lower patient satisfaction and negatively impact the intention to revisit the hospital. According to a previous study 24 , which investigated the impact of therapist communication styles on customer satisfaction and revisiting intentions, therapist-centered communication was reported to cause lower customer satisfaction and negatively affect revisiting intentions. Additionally, Giacomo et al…”

Section: J Kptmentioning

confidence: 99%

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The Effect of Physical Therapist's Expertise and Interactivity on Revisit Intention Based on Trust

2023

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Purpose: This study aimed to examine how the expertise and interactivity of a physical therapist impact a patient's intention to revisit a hospital based on trust. Methods: We surveyed 274 patients who received physical therapy in Seoul and Gyeonggi Province to assess their reliability and revisit intentions based on their expertise and interactivity. SPSS 22.0 was used for frequency analysis and reliability verification, while AMOS 18.0 was used for confirmatory factor analysis and model verification. Results: Physical therapist interactivity significantly impacted patients' intentions to revisit based on trust. The physical therapist's expertise had a significant effect on trust but did not demonstrate a significant effect on the intention to revisit. Conclusion:The interactivity of physical therapists has an important effect on patients' intentions to revisit a hospital based on trust. Although therapist-centered expertise can generate trust in patients, it positively affects the intention to revisit the hospital. Therefore, it is suggested that physical therapists' patient-centered expertise and interactivity build patients' trust and are important for revisiting intention.

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Section: J Kptsupporting

confidence: 85%

Section: J Kptmentioning

confidence: 99%

The Effect of Physical Therapist's Expertise and Interactivity on Revisit Intention Based on Trust

2023

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“…Among smart construction technologies, 3D scanning technology was applied to frame work to check the verticality of the formwork, and there was a study suggesting a method to measure the rebar spacing [37][38]. In this case study, the process of checking the rebar spacing was applied to the actual field and the results were identified.…”

Section: Discussionmentioning

confidence: 99%

Case Study of Applying 3D Laser Scanning Technology to Spacing Inspection of Rebar Placing Work

Kim

Jeong

Kim

et al. 2023

KEM

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The technology of the 4th industrial revolution is providing opportunities to improve productivity in various fields including the construction industry. The level of activation of domestic smart construction technology is on the rise, and especially the technology linking 3D scanning and BIM improves the efficiency of management in the construction and maintenance stages. In this study, we are to increase the timeliness of quality inspection by applying 3D scanning technology to frame work with high dependence on manpower during construction work. In this study used case of applying technology. The precision of rebar construction by converting the subject of the study into data that can be analyzed through a three-step 3D scanning process and comparing it with a 3D BIM model based on design drawings was identified by case study. The result of the study showed that it was possible to compare the rebar spacing in the design drawing and the rebar spacing of the actual rebar. When 3D scanning technology was applied based on the research results, it was found that it is a highly efficient method compared to the existing method in the operation of the work type. Therefore, it is thought that it will be possible to contribute to the improvement of the competitiveness of the construction industry by securing examples of applying the 4th industrial revolution technology to various types of work and using it for future research.

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Investigating patient revisit intention in community health centres: a mediational study

Islam,

Bhat,

Darzi

et al. 2024

IJPHM

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Purpose Community health centres (CHCs) play a vital role in healthcare service delivery in rural India and act as a crucial link between the primary and tertiary healthcare systems. The rural population in the union territory of Jammu and Kashmir primarily depends on CHCs for healthcare services due to the scarcity of private healthcare infrastructure and the lack of access to tertiary hospitals. The purpose of this study is to analyse the impact of management capability, staff competence, waiting time and patient satisfaction on revisit intention among patients visiting CHCs for care needs. It further examines the mediational role of patient satisfaction between antecedents of patient satisfaction and revisit intention. Design/methodology/approach A survey by questionnaire was used to collect data from 318 inpatients and outpatients visiting CHCs. Partial least square-structural equation modelling was performed with the help of SmartPLS 3 software to evaluate the causal relationships between variables. Findings The findings of the study ascertain that staff competence and waiting time are strong predictors of patient satisfaction while management capability was reported as an insignificant factor. Patient satisfaction significantly affects revisit intention and successfully mediates the impact of management capability, staff competence and waiting time on revisit intention. Originality/value CHCs play a significant role in bridging the gap between primary healthcare and tertiary healthcare and in delivering healthcare services to the vast rural population in India. This study necessitates the active participation of management to ensure the smooth functioning of CHCs. There is a need to provide adequate staff and necessary infrastructural facilities to reduce the treatment waiting time.

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The Effect of Type of Communication by Physical Therapists on Patient Satisfaction and Revisit Intention

Cited by 3 publications

References 11 publications

The Effect of Physical Therapist's Expertise and Interactivity on Revisit Intention Based on Trust

The Effect of Physical Therapist's Expertise and Interactivity on Revisit Intention Based on Trust

Case Study of Applying 3D Laser Scanning Technology to Spacing Inspection of Rebar Placing Work

Investigating patient revisit intention in community health centres: a mediational study

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