The Effect of Trust to Users To Use Go-Pay And Grab-Pay As Payment Method

Abstract

Nowadays, online transportation has become a viable option for taking people to where they want to go. The various conveniences you get from online transportation, as well as ease of payment, compared to conventional modes of transport. One payment method offered is with the use of a mobile application, but not many people intend to use this service. The aim of this study is to know how trust can affect the intent to use the mobile payment menthod, namely GO-PAY and GrabPay. Additional variables used in this study include perception, social influence, self-efficacy and risk. The respondents of this study are users of online transportation services in Makassar, Indonesia. After distributing questionnaires, there were 140 respondents who were chosen to participate in this study. Data was processed by using Structural Equation Method (SEM). The results of this study show that trust negatively affects intent. This study also found that trust is affected by perceived risk and perceived value. The additional variables are used to gauge trust. The results of the additional variables show that social influence and self-efficacy affect trust.