The Effect of Tax Service Quality, Application of E-Registration and E-Filing on the Level of Taxpayer Satisfaction of Personal Persons at the Tax Service Office Pratama Makassar Selatan

Lukman, Muhammad Irfan; Tenriwaru, Tenriwaru; Ikhtiari, Kirana

doi:10.58792/cjba.v2i1.24

Cited by 5 publications

(5 citation statements)

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“…Price is the main key for consumers to buy merchandise, especially middle to lower class consumers in marketing, pricing can be a force to compete in the market. According to (Stanton, 2016) there are four price indicators that characterize the purchase price, namely (1) Price affordability (2) Price compatibility with product or service quality (Fida et al, 2020;Hidayat et al, 2022;Lukman et al, 2022;Nasution et al, 2022;Suyono et al, 2020Suyono et al, , 2022 (3) Price competitiveness (4) Price compatibility with benefits.…”

Section: Pricementioning

confidence: 99%

Marketing Mix on Customer Satisfaction at the Tax Consulting Office Dr. Sudarno, S.Pd., M.M., BKP and Colleagues Pekanbaru

Suyono

Lestari²,

Rusilawati

et al. 2023

JABT

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Research is to identify and analyze the effect of the marketing mix on customer satisfaction partially and simultaneously at the tax consultant office of Dr. Sudarno, S.Pd., M.M., BKP and partners Pekanbaru. The research sample was all clients of the tax consultant office of Dr. Sudarno, S.Pd., M.M., BKP and partners in Pekanbaru city as many as 86 clients consisting of 44 corporate income tax and 42 income tax clients. Determination of the sample using the census method or saturated sampling. The data analysis technique used is multiple linear regression with SPSS Windows 19. The independent variables are product, price, place, promotion, people, process, and physical evidence while the dependent variable is customer satisfaction. The results showed that product, promotion, people, process, and physical evidence had a significant positive effect both partially and simultaneously on customer satisfaction. However, the results of the study also show that the price variable has a significant negative effect on customer satisfaction and the location variable has an insignificant negative either partially or simultaneously on customer satisfaction at the tax consultant office Dr. Sudarno, S.Pd., M.M., BKP and colleagues Pekanbaru.

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Section: Pricementioning

confidence: 99%

Marketing Mix on Customer Satisfaction at the Tax Consulting Office Dr. Sudarno, S.Pd., M.M., BKP and Colleagues Pekanbaru

Suyono

Lestari²,

Rusilawati

et al. 2023

JABT

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“…the study ends with conceptualizing a total customer experience framework that banks can use to enhance their online presence. Consequently (Lukman et al, 2022) aims to determine the effect of quality of tax services, implementation of e-registration and e-filling on taxpayer satisfaction at KPP Pratama Makassar Selatan. an associative approach for data collection was realized.…”

Section: Raya International Journal Of Business Sciencesmentioning

confidence: 99%

Can Digital Transformation Enhance Quality of Digital Services & Internal Operations: Evidence from the Egyptian Tax Authority

عبد الحميد

2024

RIJCS

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The study was applied on employees & workers working inside authority's large taxpayers' centers only, the researcher specifically addresses employees inside large taxpayers' centers located inside Cairo and Giza governorates. Tax sector was specifically chosen due to its critical role in achieving Egyptian financial inclusion strategy in light of Egypt's vision 2030. Results indicates positive significant relationship between applying digital transformation practices represented by digital technologies & clients experience and quality of digital services and internal operations within the Egyptian tax authority. The study recommends the Egyptian tax authority to deepen digital financial inclusion practices in order to enhance transparency & accountability, achieve principle of tax This study seeks to examine the relationship between digital transformation practices and quality of digital services & internal operations and processes within the Egyptian tax authority.

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“…Education (Sudarno et al, 2024) is a learning process that a person must undergo in order to change behavior (Purwati & Angelina, 2021;Rusilawati et al, 2023) and produce better character. Quality (Lukman et al, 2022;Rahman & Wijaya, 2021;Sudarno et al, 2022) education is very important to improve the quality of human resources. Teachers are the main component that must be paid attention to in improving the quality of education starting from kindergarten, elementary school (SD), junior high school (SMP), and senior high school (SMA).…”

Section: Introductionmentioning

confidence: 99%

The Effect of Motivation, Organizational Culture, Competency on Work Commitment and Performance of SD Teachers in Bengkalis District

Muhrodin,

Sudarno,

Junaedi

et al. 2024

Interconnection

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This study was conducted to determine and analyze the influence of motivation, organizational culture, and competence on work commitment and performance of elementary school teachers in Bengkalis District. This study was chosen because there were phenomena and problems related to the level of job satisfaction and performance of elementary school teachers in the Bengkalis District which were still low, there were many factors that influenced the high job satisfaction and performance, but the author had a temporary assumption that motivational factors, organizational culture and competence affected job satisfaction, as well as motivation, organizational culture, competence and job satisfaction affect the performance of elementary school teachers in Bengkalis District. The method used in collecting data in this research is a questionnaire. The population in this study were all elementary school civil servant teachers in Bengkalis District, amounting to 626 with a saturated sample of 626 respondents. By distributing a questionnaire using a Google form filled in by all primary school civil servants in Bengkalis District, with a total of 626 respondents, it was tested with SEM AMOS. The test results showed that motivation on job satisfaction had a positive effect, organizational culture on job satisfaction had a positive effect, competence on work commitment had a positive effect, work motivation on teacher performance has a positive effect, organizational culture on performance has a positive effect, competence on performance has no effect, work commitment on performance has no effect.

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The Effect of Tax Service Quality, Application of E-Registration and E-Filing on the Level of Taxpayer Satisfaction of Personal Persons at the Tax Service Office Pratama Makassar Selatan

Cited by 5 publications

References 0 publications

Marketing Mix on Customer Satisfaction at the Tax Consulting Office Dr. Sudarno, S.Pd., M.M., BKP and Colleagues Pekanbaru

Marketing Mix on Customer Satisfaction at the Tax Consulting Office Dr. Sudarno, S.Pd., M.M., BKP and Colleagues Pekanbaru

Can Digital Transformation Enhance Quality of Digital Services & Internal Operations: Evidence from the Egyptian Tax Authority

The Effect of Motivation, Organizational Culture, Competency on Work Commitment and Performance of SD Teachers in Bengkalis District

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