Can Digital Transformation Enhance Quality of Digital Services & Internal Operations: Evidence from the Egyptian Tax Authority

Abstract

The study was applied on employees & workers working inside authority's large taxpayers' centers only, the researcher specifically addresses employees inside large taxpayers' centers located inside Cairo and Giza governorates. Tax sector was specifically chosen due to its critical role in achieving Egyptian financial inclusion strategy in light of Egypt's vision 2030. Results indicates positive significant relationship between applying digital transformation practices represented by digital technologies & clients experience and quality of digital services and internal operations within the Egyptian tax authority. The study recommends the Egyptian tax authority to deepen digital financial inclusion practices in order to enhance transparency & accountability, achieve principle of tax This study seeks to examine the relationship between digital transformation practices and quality of digital services & internal operations and processes within the Egyptian tax authority.