The Effect of System Quality, Information Quality and Service Quality on User Satisfaction of E-Learning System

Achmadi,; Oktrivina, Amelia

doi:10.17509/tjr.v4i2.40483

Cited by 6 publications

(4 citation statements)

References 25 publications

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“…It is very interesting to note that although socialization on how to enter the data was carried out, they were still confused in entry. This research result is in line with the research results found by Achmadi & Siregar (Achmadi & Siregar, 2021). The fifth hypothesis (H5) was rejected due to no significant positive impact of service quality on user satisfaction.…”

Section: Resultssupporting

confidence: 90%

“…While the second hypothesis (H2) is accepted since there is a significant positive impact of information quality on net benefits. This finding is supported by research from Achmadi & Siregar (Achmadi & Siregar, 2021) who have proved that the quality of information produced by information systems can vary from one system to another. The sixth hypothesis (H6) is accepted due to a significant positive impact of services on net benefits.…”

Section: Loading Factor Valuementioning

confidence: 57%

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Measurement of the Success of Student Activities Performance System (Saps) With Delone and McLean Model

Septiana,

Elfiswandi,

Zefriyenni

2024

JAE

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The purpose of this research is to measure the success of the Student Activities Performance System (SAPS) using the Delone and Mclean model at the Faculty of Medicine, Baiturrahmah University. This model has been implemented and utilized since 2017, but the measurement and the effectiveness of this model have not been measured yet. The research method used in this study was quantitative. The data gained were analyzed using the structural equation model (SEM). This study showed the relationship of the system quality, the information quality, the service quality, user satisfaction, users, and net benefits. The results of this study proved that there are seven accepted hypotheses and five rejected hypotheses for direct influence

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Section: Resultssupporting

confidence: 90%

Section: Loading Factor Valuementioning

confidence: 57%

Measurement of the Success of Student Activities Performance System (Saps) With Delone and McLean Model

Septiana,

Elfiswandi,

Zefriyenni

2024

JAE

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“…According DeLone and McLean, (2003) as mentioned by Beatrix (2022), System Quality is the system's performance, which relates to how effectively the hardware capabilities, software, standards and processes of the information system can give information on user demands. Assessing the Quality System is typically associated with measuring the dependability of the system's fundamental features, such as effectiveness and the software interface and user interface (Achmadi & Siregar, 2021). In view of the above study regarding the influence of System Quality on the Acceptance and Effectiveness of the HRIS, the following hypotheses were posited: H5a: System Quality has significant influence on the Acceptance of the HRIS.…”

Section: Research Hypothesesmentioning

confidence: 99%

Assessing the Relationship between Technological Factors and the Implementation of Human Resource Information System: A survey in the Municipal, Metropolitan, and District Assemblies in the Upper West Region of Ghana

Haleem,

Ditsa

2024

Am. J. Interdiscip. Res. Innov.

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Over the years, public sector organization such as Metropolitan, Municipal, and District Assemblies (MMDAs) in Ghana have been challenged by a significant number of factors that affect the implementation of Human Resource Management Information Systems (HRISs). The study focuses on assessing the technological factors affecting the implementation of the HRIS in the MMDAs in the Upper West Region of Ghana. The philosophical foundation of the study was positivism. A cross-sectional survey was employed in the study as part of a quantitative research design. The target population comprised of 187 Line managers. The study used a non-probability sampling technique known as purposive sampling. Self-administered questionnaires were used to collect primary data. The study also embraced descriptive and inferential statistics. Bivariate regression analysis and correlation coefficient were used to establish causal relationships between variables. Stepwise regression was also used to determine the most influential variables in implementing of HRIS. It was concluded that IT Infrastructure and Compatibility had a moderate level of acceptance as factors that affect the implementation of the HRIS. In contrast, Quality Information, System Quality, and Complexity had a low level of acceptance. The study also concluded that Complexity, Quality Information, Compatibility and System Quality had correlated with the acceptance of the HRIS, whereas IT infrastructure did not correlate with the acceptance of the HRIS. Lastly, it was concluded that IT Infrastructure, Complexity, Quality Information, Compatibility, and System Quality did correlate with the Effectiveness of the HRIS. The study recommends that, HRIS Software adopted and implemented at the LGS and its Agencies must be user-friendly. The LGS and its Agencies do not have a guide that support new technology implementation such as the HRIS. Hence the need to adopt the guide offered in this study.

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“…The level of user satisfaction is a very important aspect in measuring the success of the system (Kamal et al 2020). The higher the level of user satisfaction, the success rate of implementing the information technology will be higher (Purwati, et al, 2021;Achmadi & Siregar, 2021).…”

Section: Introductionmentioning

confidence: 99%

User Satisfaction Analysis of E-Learning Using End User Computing Satisfaction in Covid 19

Anderjovi¹,

Hamzah²,

Maita³

et al. 2022

Proceedings of the International Conference on Industrial Engineering and Operations Management

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Scele is a distance learning media used online by students of Poltekkes Kemenkes Riau during the Covid-19 pandemic. All lecture activities such as teaching and learning, quizzes, assignments, and other lecture activities are carried out through SCELE. In its operation, there were a number of problems felt by students that attracted the interest of researcher to conduct research on student satisfaction with SCELE. This research was conducted at Poltekkes Kemenkes Riau with the aim of identifying user satisfaction with the system. This study uses quantitative methods and uses the EUCS model. The population in this study amounted to 887 students. After calculating using the Slovin technique with a margin of error of 10%, the sample is 90 people and the sampling technique is accidental sampling. Process data analysis using PLS-SEM with SmartPLS 3.0. The results obtained are ease of use (EOU) and content (CON) affect user satisfaction while accuracy, format, and timeliness have no effect on user satisfaction.

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The Effect of System Quality, Information Quality and Service Quality on User Satisfaction of E-Learning System

Cited by 6 publications

References 25 publications

Measurement of the Success of Student Activities Performance System (Saps) With Delone and McLean Model

Measurement of the Success of Student Activities Performance System (Saps) With Delone and McLean Model

Assessing the Relationship between Technological Factors and the Implementation of Human Resource Information System: A survey in the Municipal, Metropolitan, and District Assemblies in the Upper West Region of Ghana

User Satisfaction Analysis of E-Learning Using End User Computing Satisfaction in Covid 19

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