User Satisfaction Analysis of E-Learning Using End User Computing Satisfaction in Covid 19

Abstract

Scele is a distance learning media used online by students of Poltekkes Kemenkes Riau during the Covid-19 pandemic. All lecture activities such as teaching and learning, quizzes, assignments, and other lecture activities are carried out through SCELE. In its operation, there were a number of problems felt by students that attracted the interest of researcher to conduct research on student satisfaction with SCELE. This research was conducted at Poltekkes Kemenkes Riau with the aim of identifying user satisfaction with the system. This study uses quantitative methods and uses the EUCS model. The population in this study amounted to 887 students. After calculating using the Slovin technique with a margin of error of 10%, the sample is 90 people and the sampling technique is accidental sampling. Process data analysis using PLS-SEM with SmartPLS 3.0. The results obtained are ease of use (EOU) and content (CON) affect user satisfaction while accuracy, format, and timeliness have no effect on user satisfaction.