The effect of supply chain integration on hotel performance through green supply chain management

Abstract

Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) to maintain hotel performance and sustainability. This research is to examine the impact of internal and external integration on GSCM and hotel performance. It is quantitative research with judgmental sampling. Questionnaires were distributed to 72 hotel employees from 62 hotels of three-star hotels and above, who understand GSCM and hotel performance in East Java. But 66 questionnaires were returned, and only 62 questionnaires were valid for data analysis. Structural Equation Modelling (SEM) is used to analyze with the help of Java Web Start software. The results show that all six hypotheses are supported, internal integration with Use technology to significantly determine plans and coordination capable of external integration and GSCM. External integration with Sharing knowledge with partners and Collaborating in solving problems can improve GSCM significantly. Supply chain integration, which consists of internal integration and external integration, impacts hotel performance by reducing hotel waste and Efficient use of resources. GSCM in implementing Eco green, green procurement and product life cycle have a significant impact on improving hotel performance.

The impact of SCM integration on business performance through information sharing, quality integration and innovation system

“…The company's ability to share information can overcome problems and mitigate problems that will arise (Riley et al, 2016). Supply chain integration can connect companies with external partners in coordinating and collaborating to produce efficiently and effectively (Tarigan et al, 2021a;Sundaram et al, 2020). Supply chain integration is a business strategy companies set to coordinate between companies and external parties using information technology (Amoako et al, 2022;Yu et al, 2021).…”

“…Besides, communication and coordination with external partners are encouraged and required in serving the demand, particularly in the era of globalization (Amoako et al, 2022), and facilitating the innovation process in fulfilling products following market trends (Pratono, 2022). The company and its customers build exemplary communication and gradually build integration to provide information related to their respective needs in improving performance (Tarigan et al, 2021a).…”