The Effect of Supply Chain Linkage on Micro and Small Enterprises’ Performance

Ya’kob, Siti Aisyah; Jusoh, Wan Jamaliah Wan

doi:10.33736/ijbs.515.2016

Cited by 6 publications

(12 citation statements)

References 35 publications

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“…Al respecto, [27] plantea que la mayoría de los microempresarios posee formación empírica especialmente proveniente de la tradición familiar en cuanto al trabajo. Resultan relevantes las aportaciones de [48] al exponer que no poseer personal profesional incide en el empirismo a la hora de gerenciar los procesos de la empresa, mermándose los niveles de productividad financiera y aumentando la brecha en las ventajas comparativas y competitivas inter e intra-sector [49]. La contratación de personal con un bajo nivel profesional pudiera solventarse con un mercado laboral amplio existente, aunque sólo un poco más de la mitad de los microempresarios trabaja con sueldos fijos, lo cual no pudiera resultar atractivo para dicho mercado [32].…”

Section: Discusión De Los Resultadosunclassified

La gestión logística en las microempresas manufactureras del Estado Táchira, Venezuela.

Ramírez-Quintero

Madriz-Rodríguez

Bravo-Valero

et al. 2020

AiBi Revista de Investigación, Administración e Ingeniería

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El objetivo del trabajo fue describir la dinámica de la gestión logística en la microempresa manufacturera del Estado Táchira, Venezuela, a partir de los procesos de abastecimiento, producción y distribución. Fue un estudio cuantitativo, de nivel descriptivo y diseño de campo, desarrollado en una muestra de 205 microempresas de 10 municipios del Estado, utilizándose la técnica de la encuesta a través de un cuestionario de 33 ítems aplicado en el período enero-julio 2019. Entre los principales hallazgos destacan en cuanto al proceso de abastecimiento, serios inconvenientes con la disponibilidad de materias primas e insumos, la variabilidad en los precios de las mercancías, y la poca oportunidad, cantidad y diversidad de éstos en el mercado. En cuanto al proceso de producción, se encontró el desarrollo poco asertivo del proceso planificador, en tanto prevalecen los históricos de ventas ante las necesidades cambiantes de la demanda; asimismo, es una debilidad el escaso nivel tecnológico de la maquinaria y equipos. Respecto al proceso de distribución, el mismo se ve limitado ante la precariedad de los sistemas propios de transporte, y las dificultades de los medios externos. Como conclusión, se considera que en las microempresas estudiadas pese a las debilidades encontradas, existen elementos determinantes de la cultura de este tipo de empresas lo cual imprime un carácter dinámico a la gestión de los procesos de abastecimiento, producción y distribución, pudiendo mejorar éstos partiendo de una asertiva planificación de la producción con base en el conocimiento de las necesidades de la demanda, y de la apropiación de las oportunidades del mercado y del entorno en cuanto a la obtención estratégica de materias primas y financiamiento, viabilizando un mejor y oportuno proceso de abastecimiento.

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Section: Discusión De Los Resultadosunclassified

La gestión logística en las microempresas manufactureras del Estado Táchira, Venezuela.

Ramírez-Quintero

Madriz-Rodríguez

Bravo-Valero

et al. 2020

AiBi Revista de Investigación, Administración e Ingeniería

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“…information system availability plays an important role in connecting between customers and providers (Man, 2006). The nature of the information provided should help customers to easily choose products, either information provided offline or online (Liang, 2008;Ya'kob & Jusoh, 2016). The Supplier shall ensure that the information provided is sufficient for the consumer, correct and assured of its content (Chen & Wells, 2000).…”

Section: Halal Supplier Service Qualitymentioning

confidence: 99%

Customer Loyalty on Halal Meat Product: A Case Study of Indonesian Logistics Performance Perspective

Masudin

Fernanda

Zulfikarijah

et al. 2021

IJBS

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The purpose of this article is to determine the influence of halal supplier’s service quality, halal logistic performance, perceived service value and customer satisfaction to customer’s loyalty on halal meat products at non-moslem areas. This paper uses quantitative method that is done by collecting data from 90 respondents and analyzed using structural equation modeling (SEM) to determine the correlation between variables. The study found a significant influence occurs on the relationship halal supplier’s service quality to halal logistic performance, halal supplier’s service quality to perceived service value, halal logistic performance to customer satisfaction, perceived service value to customer satisfaction, and customer satisfaction to customer loyalty. The insignificant influence happened at halal supplier’s service quality to customer satisfaction relation. This study contributes to the halal logistic topics that are still rarely studied, especially by taking the place of research in Indonesia which is a majority area of Muslims and also has some non-Muslim majority areas. The study focused on the comparative influence of halal logistics performance on consumer loyalty of raw and processed meat products for Muslims in Indonesian non-muslim majority area.The results of this study indicate that there is a significant relationship between the quality of halal supplier services and halal logistics performance, the quality of halal supplier services with perceived service value. In addition,it also found the effect of halal logistics performance on customer satisfaction, perceived value of service to customer satisfaction, and customer satisfaction with customer loyalty. Furthermore, there is a significant effect on the quality of halal supplier services on customer satisfaction relationships.

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“…Choi, 2010;Yigitbasioglu, 2010). However, there are other studies that do not differentiate with which partner the information is exchanged (Bellamy et al, 2014;Hult et al, 2004Hult et al, , 2007Ya'kob and Wan Jusoh, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…Information shared with customers/suppliers and performance Many studies have demonstrated the need for inter-organisational and bidirectional information exchange so that the supplier-buyer relationship is successful (Gligor and Autry, 2012;Lotfi et al, 2013;Marinagi et al, 2015;Ya'kob and Wan Jusoh, 2016). Thus, the exchange of information is a way of coordinating the independent actors (the focal firm, its customers and its suppliers) to work together in order to gain the common goal of improved chain performance (Simatupang et al, 2002).…”

Section: Introductionmentioning

confidence: 99%

“…SME performance and the information shared with main customers/suppliers SMEs have limited competencies in marketing, strategy and acquisition of new knowledge and technology (Stonkute, 2015). Faced with these difficulties, the ability to obtain external information, particularly from other members of the supply chain, means that this information is perceived as particularly valuable and attractive (Li and Lin, 2006;Ya'kob and Wan Jusoh, 2016). In fact, one of the most common supply chain management practices in SMEs is information sharing (Surowiec, 2015).…”

Section: Introductionmentioning

confidence: 99%

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Arcs of communication and small- and medium-sized enterprise performance

Yanes-Estévez

García‐Pérez

Oreja-Rodríguez

2019

JAMR

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PurposeThe purpose of this paper is to analyse the information shared by SMEs with their main customers and suppliers and its implications on their performance.Design/methodology/approachThe paper puts forward the concept of arcs of communication based on the frequency and direction of the information exchanged by SMEs with their main customers and suppliers. SMEs are classified by the arc of communication they belong to using data from a survey carried out in the Canary Islands (Spain). The Rasch Measurement Theory is applied.FindingsThe largest group of small- and medium-sized enterprises (SMEs) shares information frequently with both customers and suppliers (broad arc of communication). Differences were detected in the performance of SMEs belonging to this broad arc, as well as, in those firms that communicated frequently with their main suppliers (asymmetrical arc of communication towards suppliers). In both cases, these firms were better than their competitors in innovation.Practical implicationsThis study demonstrates the need for better management of the links between SMEs and their suppliers and with their customers in accordance with their strategies, promoting a greater cooperative behaviour throughout the supply chain.Originality/valueSMEs’ customers and suppliers are their main sources of information compared to large firms, which have greater resources to search for and acquire information. This paper investigates the information exchanged by SMEs with their main customers and suppliers from a strategic focus by adding to the literature the concept of arcs of communication. It also has the added value of applying the Rasch Measurement Theory (Rasch, 1960/1980).

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The Effect of Supply Chain Linkage on Micro and Small Enterprises’ Performance

Cited by 6 publications

References 35 publications

La gestión logística en las microempresas manufactureras del Estado Táchira, Venezuela.

La gestión logística en las microempresas manufactureras del Estado Táchira, Venezuela.

Customer Loyalty on Halal Meat Product: A Case Study of Indonesian Logistics Performance Perspective

Arcs of communication and small- and medium-sized enterprise performance

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