The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

Jung, Hyosun; Yoon, Hye-Hyun

doi:10.3390/su14020931

Cited by 10 publications

(5 citation statements)

References 61 publications

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“…Environmental and physical satisfaction did not in uence this sub-factor. This nding aligns with research indicating that positive relationships are the most in uential on job satisfaction, indirectly supporting the impact of educational and social satisfaction on positive interpersonal relationships [32].…”

Section: The Relationship Between Pilates Instructors' Leadership Typ...supporting

confidence: 86%

Exploring the Influence of Leadership Styles on Psychological Well-being and Satisfaction in Pilates Classes

Chae,

Kim,

Sim

et al. 2024

Preprint

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Background: The COVID-19 pandemic has significantly altered daily life, increasing indoor physical activities, including Pilates. This study investigates the influence of Pilates instructors' leadership styles on class satisfaction and psychological well-being, addressing the gap in research regarding the specific impact of leadership within the context of Pilates classes. Methods: The study surveyed 388 participants from 39 Pilates studios across South Korea, utilizing a questionnaire to assess leadership styles (transformational, transactional, and servant leadership), class satisfaction, and psychological well-being. Using statistical analyses, leadership styles were assessed for their correlation with class satisfaction and psychological well-being. Results: Findings revealed that transformational and transactional leadership styles were positively correlated with class satisfaction and psychological well-being. Specifically, transformational leadership significantly enhanced educational satisfaction and personal growth, while transactional leadership most strongly influenced social satisfaction and the sense of purpose in life. Servant leadership was notably effective in improving physical class satisfaction. The study also highlighted the critical role of class satisfaction in promoting psychological well-being among participants. Conclusion: This research underscores the importance of leadership styles in enhancing the Pilates class experience, suggesting that instructors' leadership approaches can significantly impact participants' satisfaction and psychological well-being. The study advocates developing training programs that equip Pilates instructors with the skills to adopt effective leadership styles, fostering a more positive and fulfilling class environment.

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Section: The Relationship Between Pilates Instructors' Leadership Typ...supporting

confidence: 86%

Exploring the Influence of Leadership Styles on Psychological Well-being and Satisfaction in Pilates Classes

Chae,

Kim,

Sim

et al. 2024

Preprint

View full text Add to dashboard Cite

show abstract

“…The quality of human resources is influenced by the character and behavior of individual employees as well as by the work environment within the company. Superior performance of employees will have a direct positive impact on the company, therefore, company management focuses on efforts to improve employee performance (Jung et al, 2023).…”

Section: Uji Regresimentioning

confidence: 99%

The Impact of Emotional Work And Work Stress On The Work-Life Balance of Employees In Private Banking Subsidiaries

Arya Permana,

Sulaeman,

Suzana

et al. 2024

jrssem

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Emotional labor is an integral part of many jobs, especially those that involve interactions with other people. Employees who perform emotional labor are required to manage their emotions and display emotions that are appropriate to the demands of the job. This research aims to analyze the impact of emotional labor on employees' work-life balance. This research uses quantitative research. The data collection technique used was a questionnaire. The data that has been collected is then analyzed in the validity test, reliability test, normality test, and regression test. The results showed that emotional labor and work stress affect employees' work-life balance. Employees who do emotional labor and work stress are more likely to experience fatigue, and difficulty separating work life and personal life. Companies need to overcome these negative impacts, including with various social support company policies that support work-life balance can help employees overcome the negative impacts of emotional labor and work stress.

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“…Hence, we proposed H1. Relevant research indicates that interpersonal mistreatment correlates with nurses' emotional exhaustion [40]; customer mistreatment can deplete employees' energy and affect their emotions [41], and customer mistreatment contributes to cell phone service workers' emotional exhaustion [1]. In the service industry, which encompasses sectors such as retail, healthcare, insurance, food services, finance, and higher education, customer mistreatment leads to emotional exhaustion among employees.…”

Section: Pressure-state-response (Psr) Frameworkmentioning

confidence: 99%

Navigating Unpleasant Interactions: The Influence of Customer Mistreatment on Hospitality Employee Responses Employing Mindfulness as a Moderator

Yin,

Ni,

Fan

et al. 2023

Sustainability

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Customer mistreatment may be an unavoidable issue for the hospitality industry. Based on the Pressure–State–Response (PSR) framework, this study investigates the process of employees’ pressure, state, and responses to customer mistreatment with the moderation of mindfulness. By using structure modeling equation techniques, we find that employees with high levels of mindfulness can mitigate the impact of customer mistreatment on emotional exhaustion; however, this study unexpectedly found that mindfulness can enhance the impact of emotional exhaustion on turnover intention. This study concludes that instead of conflicting with customers, resulting in their emotional exhaustion, these employees with mindfulness may deal with customer emotions, avoiding the immediate negative impact of customer mistreatment, which is beneficial for hospitality enterprises, particularly given the present state of competition in the industry. Even so, we find that these employees with high-level mindfulness may recognize reality rather than become confused in such circumstances and may choose to leave to find a new job. As such, there is still room for future research into ways to cope with customer mistreatment without increasing the turnover intention of such employees.

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The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

Cited by 10 publications

References 61 publications

Exploring the Influence of Leadership Styles on Psychological Well-being and Satisfaction in Pilates Classes

Exploring the Influence of Leadership Styles on Psychological Well-being and Satisfaction in Pilates Classes

The Impact of Emotional Work And Work Stress On The Work-Life Balance of Employees In Private Banking Subsidiaries

Navigating Unpleasant Interactions: The Influence of Customer Mistreatment on Hospitality Employee Responses Employing Mindfulness as a Moderator

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