PURPOSE Shared medical appointments (SMAs) are becoming popular, but little is known about their association with patient experience in primary care. We performed an exploratory analysis examining overall satisfaction and patient-centered care experiences across key domains of the patient-centered medical home among patients attending SMAs vs usual care appointments.
METHODSWe undertook a cross-sectional study using a mailed questionnaire measuring levels of patient satisfaction and other indicators of patient-centered care among 921 SMA and 921 usual care patients between 2008 and 2010. Propensity scores adjusted for potential case mix differences between the groups. Multivariate logistic regression assessed propensity-matched patients' ratings of care. Generalized estimating equations accounted for physician-level clustering.RESULTS A total of 40% of SMA patients and 31% of usual care patients responded. In adjusted analyses, SMA patients were more likely to rate their overall satisfaction with care as "very good" when compared with usual care counterparts (odds ratio = 1.26; 95% CI, 1.05-1.52). In the analysis of patientcentered medical home elements, SMA patients rated their care as more accessible and more sensitive to their needs, whereas usual care patients reported greater satisfaction with physician communication and time spent during their appointment.CONCLUSIONS Overall, SMA patients appear more satisfied with their care relative to patients receiving usual care. SMAs may also improve access to care and deliver care that patients find to be sensitive to their needs. Further research should focus on enhancing patient-clinician communication within an SMA as this model of care becomes more widely adopted.
INTRODUCTIONS hared medical appointments (SMAs), or group visits, have demonstrated enhanced access and productivity in primary care. 1 The Patient Protection and Affordable Care Act of 2010 has coincided with the emergence of patient-centered medical homes (PCMHs) that are embracing innovative methods of care delivery to increase the role of primary care.2 Organizations transforming their care delivery approach toward a medical home model seek strategies to accommodate increased numbers of patients projected to become insured under the Act. SMAs represent a potential innovation to improve access, cost, disease management outcomes, and patient-centered care. 1,[3][4][5] Patient-centered care and satisfaction are increasingly being recognized as essential components of health care quality, 6 and large payers are recognizing patient-centered care as a core element of quality health care delivery and have started to link measures of patient satisfaction to reimbursement. On the basis of published studies, the SMA model has gained patient acceptance in subspecialty clinics [9][10][11][12] and chronic disease management. [13][14][15][16] Additionally, SMAs have demonstrated decreased direct medical costs as well as improvements in guideline adherence and glycemic control in diabetes management. 3,1...