The effect of servant leadership on organisational sustainability: the parallel mediation role of creativity and psychological resilience

Batool, Fatima; Mohammad, Jihad; Awang, Siti Rahmah

doi:10.1108/lodj-06-2021-0264

Cited by 39 publications

(36 citation statements)

References 100 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…We sent the electronic survey link to 400 participants and received 250 complete responses. After removing extreme responses (straight liners) (Batool et al , 2021; Hall et al , 2021; Lim et al , 2021), we had 236 usable responses for this study. Ethical considerations such as consent and confidentiality of respondents were considered.…”

Section: Methodsmentioning

confidence: 99%

A multi-analytic approach to predict social media marketing influence on consumer purchase intention

Sharma

Fadahunsi

Abbas³

et al. 2022

JIBR

View full text Add to dashboard Cite

Purpose Based on the stimulus-organism-response (SOR) framework, this study aims to investigate the effect of social media marketing (SMM) activities on consumers’ purchase intention (PI), as well as to test the mediation effect of consumer-based brand equity (CBBE) and consumer inspiration (INS) between the relationship of SMM and PI. Further, this study has also proposed and validated SMM as a reflective–formative higher-order construct (R-F-HOC) with its five first-order dimensions: customization, entertainment, interaction, trendiness and word of mouth (WoM). Design/methodology/approach Using a non-probability purposive sampling method, a structured questionnaire survey using Google forms was used to collect data from a sample of 236 UAE consumers. Subsequently, the data was analyzed with a hybrid method that combined partial least squares structural equation modeling (PLS-SEM) and artificial neural network (ANN) analysis. Findings The findings suggest that SMM has a direct effect on CBBE, INS and PI. Both proposed mediation effects are statistically significant, and there is a partial complementary mediation effect of CBBE and INS between SMM and PI. This study validated the operationalization of SMM as R-F-HOC. Further, the results of the ANN analysis validate the results of the PLS-SEM, suggesting that SMM is the strongest predictor of PI followed by CBBE and INS. Research limitations/implications In terms of theoretical significance, this study has advanced our understanding of the process by which the influence of SMM is transferred to PI via CBBE and INS. This study has also made a significant contribution by validating SMM as a R-F-HOC. In terms of practical implications, this study suggests that SMM should be best assessed as a R-F-HOC construct with five dimensions: customization, entertainment, interaction, trendiness and WoM. This study has also demonstrated the importance of CBBE and INS in transmitting the effect of SMM on PI to marketers. Originality/value This study contributes to the digital advertising literature by filling a knowledge gap about the mediation effect of CBBE and INS between SMM and PI via the SOR framework. SMM’s multidimensionality as a R-F-HOC has also been established.

show abstract

Section: Methodsmentioning

confidence: 99%

A multi-analytic approach to predict social media marketing influence on consumer purchase intention

Sharma

Fadahunsi

Abbas³

et al. 2022

JIBR

View full text Add to dashboard Cite

show abstract

Section: Introductionmentioning

confidence: 99%

“…HassanDarvish (2021) report states that there is an expected loss of greater than RM 300 m every 14 days of MCO. The pandemic has left the global economy, including Malaysia's hospitality sector, in shock and has challenged its sustainability (Batool et al, 2022) Organizational sustainability (OS) refers to creating long-term stakeholder value by implementing a business strategy that addresses the business's ethical, societal, ecological, cultural and financial facets (Ashrafi et al, 2018;Raharjo, 2019). This process is augmented through various domains based on personal and collective beliefs, values, world perceptions and archetypes that affect attitudes and actions (O'Brien, 2013;Hedlund-de Witt, 2011).…”

Section: Introductionmentioning

confidence: 99%

The impact of human capital factors on organizational sustainability in the Malaysian hotel industry: the mediation role of trust

Batool

Mohammad

Awang

2022

SBR

Self Cite

View full text Add to dashboard Cite

Purpose This study aims to evaluate the impacts of human capital factors in terms of spiritual intelligence (SI), emotional intelligence (EI) and workplace attitude in terms of trust on organizational sustainability (OS) in the hotel industry in Malaysia. In addition, this study intends to examine the mediation role of trust between human capital factors and OS. Design/methodology/approach A survey method using a questionnaire was used to collect data from 361 employees, including middle management, who are in direct contact with guests in the hotel industry. The partial least squares technique, SmartPLS3.3.3, was used to examine the hypotheses. Findings The analysis found support for the impacts of SI, EI and trust on OS. Additionally, the mediation effect of trust was also supported. Originality/value This pioneering study has combined human capital factors (i.e. SI and EI) to predict their effects on OS in the hotel industry. Moreover, this research established relatively new relationships between SI and OS and between EI and OS through the mediation role of trust. Furthermore, this study confirmed the validity and reliability of SI, EI and OS at first and second orders. Given the adverse impact of COVID-19 and its variants on the sustainability of all business organizations, this research has highlighted the crucial role of human factors and workplace attitude in the sustainability of the hospitality sector during difficult times.

show abstract

“…Resilience allows for the self-mitigation of negative emotions related to workplace stress. Importantly, leadership can offer training to support workplace resilience [ 7 ]. Interestingly, it remains unknown whether there has been interest in improving both the wellbeing and resilience of employees during the COVID-19 pandemic.…”

Section: Introductionmentioning

confidence: 99%

Analysis and comparison of web searches in Google Trends in the business and industrial category for the word’s “resilience” and “wellbeing" during COVID-19

Truong

McLachlan

2022

BMC Res Notes

View full text Add to dashboard Cite

Objective The comparison of Google internet searches for worker wellbeing and resilience during COVID has not previously been undertaken. It is important to understand interest in wellbeing and resilience as both constructs influence health and burnout. Our objective to investigate internet interest in both wellbeing and resilience during COVID. Using Google Trends, data on global search English word queries we compared “worker wellbeing” or “wellbeing” versus “resilience” or “psychological resilience”. Two time periods were compared, the last 5 years and the last 12 months, both up until the end of April 2022. The relationship between web search interest, reflected by search volume index (SVI) for all categories versus the business and industrial category evaluated. Results Open category searches on Google trends for the key words “worker wellbeing” or “wellbeing” demonstrated increased SVI peaks for COVID periods. Sub-group analyses demonstrated the category business and industrial had less web search interest in wellbeing and an increase in search terms related to resilience but not psychological resilience. Online interest in wellbeing and resilience represents a complex search metric. There are differing search interests depending on whether the category business and industrial is chosen versus the general Google Trends category.

show abstract

The effect of servant leadership on organisational sustainability: the parallel mediation role of creativity and psychological resilience

Cited by 39 publications

References 100 publications

A multi-analytic approach to predict social media marketing influence on consumer purchase intention

A multi-analytic approach to predict social media marketing influence on consumer purchase intention

The impact of human capital factors on organizational sustainability in the Malaysian hotel industry: the mediation role of trust

Analysis and comparison of web searches in Google Trends in the business and industrial category for the word’s “resilience” and “wellbeing" during COVID-19

Contact Info

Product

Resources

About