The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective

Abstract

Previous studies have showed that selecting the influential factors related to knowledge management (KM) uses and total quality management (TQM) practices has been always a critical task for researchers. To the best of the authors' knowledge, there are few papers that review the concept of knowledge management uses on total quality management practices. Based on a comprehensive literature review, this study aims to highlight the important factors related to knowledge management uses on total quality management practices. This study identified knowledge acquisition, knowledge storage, knowledge transfer and knowledge application as the most important knowledge management uses. While customer satisfaction, training and employees education, commitment of top management, team work and continuous improvement were considered to be the most important TQM practices. This study provides a holistic picture for future researchers in selecting the popular related KM uses and TQM practices. This will help them build a strong knowledge in this area in order to develop theoretical basis for their future research.

Impact of strategic capabilities on organizational ambidexterity in the commercial banks in Jordan: The mediating role of knowledge management

“…Moreover, it is a multidisciplinary procedure and specialised tools and methodologies, where the human resource deems the main factor in getting the best effective organisational outcomes (Trivellas et al, 2015). Finally, knowledge storage is the activities related to recording, arranging, and displaying knowledge that considered as one of the most essential accumulated assets for the organisation (Cummings & Teng, 2003;Khyzer Bin Dost et al, 2018), where it enables the organisation to the retention of knowledge and enhance the organisation's memory by generating a shared database which collects acquired knowledge from different departments (Novak, 2017;Obeidat et al, 2016).…”

Knowledge Management and Organizational Performance: A Research On Systematic Literature

“…Nevertheless,Obeidat et al (2016) pointed out that few studies focused on KM and its effects on organizational performance. The review of 29 articles agreed with this claim made by Obeidat et al (2016). Few studies focused on the effect of KM on organizational performance.…”

“…For this reasons, previous studies are dominated by the secondary data approach, which mainly based on historical financial indicator related to a certain period of time and does not give any indication for future performance of companies (Kaplan & Norton, 1996). New and emerging variables such as Knowledge Management (KM) have not been investigated adequately and there is a need to understand the effect of KM practices and capabilities in the context of developing countries (Obeidat et al, 2016; Alaarj, Mohamed and Bustamam, 2017; Bajaj, Garg and Sethi, 2018; Prashar and Antony, 2018).…”

Total Quality Management in the Airlines Services Industry: The Case of Bahrain Airport Services

“…Total quality management is philosophy that aims to achieve organizational objective and continuously improve customer satisfaction [6]. Total quality management is one of numerous quality-based methods when it is practiced efficiently it conveys many advantages, including improving employees involvement, improving quality, increasing efficiency, enhance customer satisfaction and strengthening the business performance and competitive advantage [4]. The studies were conducted in different context such as different industries, by using different total quality management practices and by measuring different performance indicators [2].…”