Impact of strategic capabilities on organizational ambidexterity in the commercial banks in Jordan: The mediating role of knowledge management

Abstract

This study seeks to explain the impact of strategic capabilities on organizational ambidexterity, in the presence of knowledge management. The study population consists of managers of commercial banks in Jordan. The sample included (200) respondents by distributing the study questionnaires to them, where the returned questionnaires and valid to statistical analysis were (168). Structural equation modelling (SEM) was used as an inferential statistical analysis technique to test the hypotheses of the study. The result of this study referred that knowledge management mediates the relationship between strategic capabilities and organizational ambidexterity. Hence, all dimensions of strategic capabilities (marketing capability, market-linking capability, technology capability, and management capability) have a statistical impact on both knowledge management dimensions (knowledge acquisition, knowledge creation, knowledge application, and knowledge storage) and the dimensions of organizational ambidexterity (exploitation and exploration). Therefore, the study recommends managers and decision-makers of commercial banks in Jordan to focus on strategic capabilities that enhance their abilities to identify and acquire opportunities from the business environment by building good relationships with both customers and suppliers. Besides, improving their employees' capacity to deal with new knowledge and apply it to create novel products and services.

The Effect of Job Characteristics on Organizational Ambidexterity: Insight from Jordan

“…Additionally, the current study found that there is a positive effect of task significance on Organizational ambidexterity. This result is consistent with the study of (Abazeed, 2020;Abuziad, 2020;Johari &Yahya, 2009). This result explains that task significance is very important especially if the task has an impact on the employee's lives (Anjum et al, 2014).…”

“…The results of the current study found that there is a positive effect of the Job Characteristics Model (skills variety, task identity, task significance, autonomy, and feedback) on organizational ambidexterity. This result is aligned with studies of (Abazeed, 2020;Abuziad, 2020;Ketabchi;. We might be explaining this result by the role of job characteristics on organizational ambidexterity because if the employees have known their task very well, they will perform their task effectively and efficiently which lead to an ambidextrous organization.…”

Influence of Strategic Internal Factors on Competitive Advantage of Commercial Banks in Nairobi County, Kenya

“…Kori et al, (2020) also suggest that strategic internal factors enhances competitive advantage which is of utmost importance to enable a company to meet customer wants and needs effectively. Strategic internal factors in an organization is continuing to be an area that is receiving increased awareness, both in theory and practice especially in the banking industry (Abazeed, 2020) as the only option available for the industry to succeed in today's competitive business environment.…”

“…Stahapit (2021) observes that the environment always posed certain requirements which forced the organization to come Journal of International Business and Management (JIBM) https://rpajournals.com/jibm up with efficiency and innovation in its operations in order for it to survive and prosper. According to Abazeed (2020),this ultimately led the firm's management to adopt a strategy for the firm which somehow reflected the environment and at the same time was part of a managerial statement of the firm's objectives given the comparative advantage of the firm and that was competitive advantage of a bank. Huda et al, (2020) explains in that theory that when managers made decisions concerning competitiveness of bank ,they always considered all aspects of the existing situation and took action on those aspects that was crucial to the circumstances at hand.…”

“…Strategic management is the process of examining both present and future environments, formulating the organizations objectives, implementing and controlling decisions focused on achieving these objectives in the present and future environments. In other works, strategic management is involved in deploying a firm's internal strengths and weakness to take advantage of its external opportunities and minimize its external threats/problems (Abazeed, 2020). The goal of much of business strategy is to achieve sustainable competitive advantage.…”