The Effect of Emotional Intelligence and Organizational Cynicism on Job Performance: The Role of Motivation as Mediator

Supriadi, Supriadi; Sefnedi, Sefnedi

doi:10.9790/487x-190302101107

Cited by 5 publications

(3 citation statements)

References 27 publications

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“…However, in the E-service quality variable, there are 4 invalid statement items having outer loading < 0.70 where the invalid statement items are eliminated. Furthermore, the three variables were found to have Cronbach's alpha > 0.70, composite reliability > 0.70 and AVE > 0.5 so that they met the specified criteria (Supriadi & Sefnedi, 2017).…”

Section: Resultsmentioning

confidence: 96%

Impact of E-service quality on E-customer loyalty: The Role of E-customer satisfaction as Mediator

Sefnedi¹,

Alfarizi²

2022

AIJB

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Purpose – This paper seeks to examine the mediator effect of e-customer satisfaction on the relationship between e-service quality and e-customer loyalty. Methodology/approach – The population in this study was all OVO e-money customers in Padang city. The sampling technique used a non-probability approach, namely the purposive sampling. In the data analysis, 151 samples were used as a sample size. In order to test hypotheses, the software of SEM-PLS was performed. Findings – It was found that e-service quality has positive effect on e-customer satisfaction and e-customer loyalty. The variable of e-customer satisfaction is also found to have positive effect on e-customer loyalty. Furthermore, the e-customer satisfaction is proven to mediate the relationship between e-service quality and e-customer loyalty. Novelty/value – e-customer loyalty has been an important factor in the e-marketing. However, the determinants of e-customer loyalty are still far from conclusive.

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Section: Resultsmentioning

confidence: 96%

Impact of E-service quality on E-customer loyalty: The Role of E-customer satisfaction as Mediator

Sefnedi¹,

Alfarizi²

2022

AIJB

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“…Namun pada variabel E-service quality terdapat 4 item pernyataan yang tidak valid memiliki outer loading < 0.70 dimana item pernyataan yang tidak valid tersebut dieliminasi. Selanjutnya, ketiga variabel ditemukan memiliki Cronbach's alpha >0.70, composite reliability > 0.70 dan AVE > 0.5 sehingga telah memenuhi kriteria yang ditetapkan (Supriadi & Sefnedi, 2017).…”

Section: Resultsunclassified

The Effect of Cost Control on The Survival of Manufacturing Sectors in Nigeria: Panel Data Analysis.

ISIAKA¹,

Jimoh²,

Orebiyi³

et al. 2022

AIJB

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The persistent decline in the survival of manufacturing sector in Nigeria, especially during recession has spurred research interest amongst professionals, researchers and scholars. Despite the huge attention given to the development of manufacturing sectors, a good number of companies cannot withstand the poor economic wave. This necessities the study to examine the effect of cost control strategies on the survival of manufacturing sector in Nigeria, using panel data gathered from annual reports of five selected firms for the period five (5) years between 2015 and 2019. Data on finance cost, salaries, and wages, and sales cost were taken as independent variables to measure the level at which manufacturing companies have been able to manage their costs while return on asset (Income/Total Asset) was taken as dependent variable proxied the performance of manufacturing companies. The study revealed that finance cost and cost of goods sold were insignificant cost to influence the performance of manufacturing sector, however, salaries and wages pose a significant impact on financial performance of manufacturing sector in Nigeria. It is therefore recommends that salaries and borrowing costs should be strategically controlled to help companies survive during recession without resorting to downsizing. Also, the company budget should not be fixed, but should be revised to reflect any sudden changes in the economy.

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“…Mwangi (2011) researched on Emotional intelligence, employee engagement and Kenyan public universities and did not address staff turnover intentions. Supriadi and Sefnedi (2017) did their research outside Kenya and they did not examine private universities. A study by Mamuli et al, (2017) on the influence of selection practices on academic staff retention in Universities in Kenya, used mixed method research design.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Emotional Intelligence and Turnover Intentions among Teaching Staff in Kenya's Private Universities

2023

JHRL

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The objective of this study was to establish the relationship between emotional intelligence and turnover intentions among the teaching staff in Kenya's Private Universities. The study was anchored on the mixed theory of emotional intelligence. It focused on all 36 private universities in Kenya as listed by the Commission for university education as at June 2021. The research was guided by positivism philosophy and used cross-sectional survey design. A sample size of 364 teaching staff from Kenyan Private Universities was obtained through stratified proportionate random sampling. The researcher used a structured questionnaire to collect primary data for the study from 364 respondents. Quantitative data analysis was conducted using statistical package for the social sciences (SPSS) software and involved diagnostic tests, descriptive and inferential statistical analysis. The results revealed a weak positive and significant relationship between emotional intelligence and turnover intentions. The research recommends the leadership of private universities in Kenya to assess a candidate's emotional intelligence ability to build strong relationships among employees when employing the teaching staff. The study further recommends that employees in these institutions be trained on emotional intelligence aspects of Self-awareness, Self-regulation, Social-awareness and social management or social skills at institutional and personal level. This training should include all leaders at various levels such as vice chancellors, deputy vice chancellors' deans and non-academic leaders.

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The Effect of Emotional Intelligence and Organizational Cynicism on Job Performance: The Role of Motivation as Mediator

Abstract: The present

Cited by 5 publications

References 27 publications

Impact of E-service quality on E-customer loyalty: The Role of E-customer satisfaction as Mediator

Impact of E-service quality on E-customer loyalty: The Role of E-customer satisfaction as Mediator

The Effect of Cost Control on The Survival of Manufacturing Sectors in Nigeria: Panel Data Analysis.

Emotional Intelligence and Turnover Intentions among Teaching Staff in Kenya's Private Universities

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