The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

Khashman, Aysar Mohammad

doi:10.5539/ijbm.v14n9p132

Cited by 10 publications

(5 citation statements)

References 22 publications

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“…The results of the study indicated a significant relationship between business process reengineering strategy and the performance of food manufacturing companies in Kenya. In a study conducted by Khashman (2019), the research aimed to highlight the factors of business process reengineering, including its dimensions (ability to change, selection of process reengineering methodology, top management support, organizational culture, and strategic alignment), that influence organizational performance in the management of driver and vehicle licensing in Jordan through the use of information and communication technology as an intermediary role.the study utilized the SMART PLS software to analyze the core relationships betweenthe most relevant variables related to business process reengineering, information and communication technology, and organizational performance across five structural models. The study's sample included all employees at operational, middle, and upper management levels, totaling 124 workers in the Driver and Vehicle Licensing Department.the results of the study revealed a strong and statistically significant positive relationship between several variables of business process reengineering and organizational performance when using information and communication technology as a mediating variable.…”

Section: Previous Studiesmentioning

confidence: 99%

Business Process Re-Engineering and its Impact on Business Intelligence at Jordanian Commercial Banks

Wasfi Al-Hattab,

Khashman

2023

IJARBSS

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This study aimed to investigate the impact of business process re-engineering on business intellegience at Jordanian commercial banks. business process re-engineering was measured through three dimensions: organizational structure redesign, change capability, and support and commitment top management. business intellegience was measured through three dimensions: competitive intelligence, future foresight, and business performance management. The study used the quantitative method, after obtaining the answers of 220 managers through an electronic questionnaire that was developed to collect the required data. A group of statistical methods were used, such as the mean, standard deviation, and simple and multiple regression coefficients. The study revealed that there are high application levels for the dimensions of business process re-engineering and dimensions of business intellegience at Jordanian commercial banks, and that there is a significant impact of business process re-engineering on business intellegience, and that business process re-engineering affects each dimension of business intellegience. It was found that there was a strong and statistically positive significant relationship between several variables of business process reengineering and business intelligencs.The study recommended enhancement of business process reengineering drivers including of top management commitment, organizational structure redesign, and change capability and since the practices leads to improved performance of business intelligence in the banks.

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Section: Previous Studiesmentioning

confidence: 99%

Business Process Re-Engineering and its Impact on Business Intelligence at Jordanian Commercial Banks

Wasfi Al-Hattab,

Khashman

2023

IJARBSS

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“…The studies of (Dalalo and Hunde (2020); Jayawardane and Gamlath (2020); Yensu, Yiadom, and Awatey ( 2016)) all supported that a strategic focus on the business processes will all ultimately lead to a better financial performance. However, there are also studies that utilised secondary data and this is applicable in most cases reviewed to manufacturing organisations of public companies (Adefulu, Akinshipe, Makinde, & Akpa (2020); Bako & Banmeke (2020) ; Andari, Agustina, Mariana, & Fathonah (2019) ; Khashman, 2019;Ofurum et al, 2019;Olotu, Salawu, Adegbie, & Akinwunmi (2019) ; Otulia, Mbeche, Wainaina, & Njihia (2017).…”

Section: Empirical Review -Financial Re-engineering and Financial Per...mentioning

confidence: 99%

Financial Re-Engineering and Financial Performance of Poultry Business in Nigeria

Dada¹,

Akintoye²,

Alawode³

2023

EJAAFR

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The poultry industry as the largest employer of labour in the organised private sector and contributes 25% to Nigeria GDP. Previous studies had not adequately been able to integrate the process of capturing performance of poultry business using the balanced scorecard performance pillars. Thus, this study examined the impact of financial re-engineering on corporate performance and the sub-variables of the poultry business in Nigeria. The study used survey research. 4,324 active farmers and major stakeholders in the poultry industry from Nigeria's six geopolitical zones made up the study's population. The Taro Yamane sample size formula was used to determine the sample size of 450 with a response rate of 84%. The range of the constructs' Cronbach's alpha reliability coefficients was 0.87 to 0.95. The data were analyzed using descriptive and inferential (multiple regression) analysis with a 5% level of significance. The findings revealed that all financial re-engineering proxies had a significant effect on financial performance (Adj. R2= 0.535, F(5,379) = 87.901, p < 0.05).The study concluded that the study concluded that financial re-engineering has significant effect on financial performance of the poultry business while the lag in the adoption of modern technology including the usage of artificial intelligence and robotics reflected in sub-optimal performance which need be focused for effective asset utilisation. The study recommended the introduction of standards that will aid the starting point of using financial results to drive the business and make credit availability easier in support of various government and non-governmental aids and grants.

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“…Nold prescribes the use of Information technology to challenge the assumption inherent in the work processes that have existed since long before the advent of modern computer and communication technology. Khashman (2019) identified Information and Communication Technology as a critical component of the business process reengineering process. Jovanoski, Malinovski and Arsenovski (2017) referred to this broadened, recursive view of Information Technology and Business Process Reengineering as the new industrial reengineering process, which represents a new approach to coordination across the firm.…”

Section: Statements Onmentioning

confidence: 99%

Effect of Business Process Re-Engineering on Performance of Agro-Processing Firms in Nairobi City County

NJUGUNA,

WANJOHI (PhD)

2021

strategicjournals.com

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This study determined the effect of organizational restructuring, knowledge management, information technology capabilities and process monitoring on performance of agro-processing firms in Nairobi City County. The study used descriptive research design and the target population was all the 177 Agro-processing firms in Nairobi City County as registered with Kenya Association of Manufacturers. The study adopted a simple random sampling technique where 65 firms were selected. The study made use of both primary and secondary data where primary data was collected through questionnaires while secondary data was obtained from the financial statements of the firms. Before the actual data collection, a pilot study was conducted. Descriptive statistics was used to meaningfully describe the distribution of results as Pearson's coefficient of correlation was used to quantify the strength and direction of the relationship between the variables. Quantitative data was presented using instruments such as tables and graphs. Multiple regression analysis was used to analyze the relationship between the dependent variable and independent variables. The study findings indicated that jointly, organizational restructuring, knowledge management, information technology capabilities and process monitoring affect the performance of agro-processing firms. The findings indicated that 77% of change in performance of agro-processing firms can be explained by the four predictors, an implication that the remaining 23% of the variation in performance of agro-processing firms could be accounted for by other factors not considered in this study. The study recommended that agro processing firms should restructure their processes depending on their objectives. The findings that knowledge management improves an organization's efficiency and save knowledge within the company calls for agro processing firms to invest more on knowledge management. Further, agro processing organizations intending to carry out business process reengineering should invest in information technology tools and equipment and should adequately train their staff on how to exploit the ICT resources to bring down the cost of operations, enhance efficiency, increase the speed of operations and improve the quality of goods and services. Lastly, the study recommended for a periodic tracking of processes' progress by systematically gathering and analyzing data and information in agro processing firms.

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The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

Cited by 10 publications

References 22 publications

Business Process Re-Engineering and its Impact on Business Intelligence at Jordanian Commercial Banks

Business Process Re-Engineering and its Impact on Business Intelligence at Jordanian Commercial Banks

Financial Re-Engineering and Financial Performance of Poultry Business in Nigeria

Effect of Business Process Re-Engineering on Performance of Agro-Processing Firms in Nairobi City County

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