The economics of field service for electronic systems

Abstract

Field service is a complex process that involves in sending technicians to perform repair tasks on consumer products. It is responsible for having failure products fixed and keeping a low service cost. The cost of field service is an important corporate activity but it is often not well understood. Minimal cost of field service is particularly critical to global competitiveness for an electronic company. The economic analysis of field service is a useful analytical tool to yield a low field service cost and achieve high customer satisfactory. This paper presents a field service cost model and explores all aspects of overall system-level test for electronic systems.

Service delivery for microsystems production: A study

“…Nonetheless, the PSS approach is suited to this study because unlike existing classifications and industry structures within the MST domain, the PSS approach can be applied to evaluate current practise in service delivery for improving MST production in terms of two key factors: service engineering that highlights the importance of creating and delivering services for added customer value during the life cycle of a product, as shown in Services engineering plays a key role in enabling access to the MST industry through operations, management and support activities such as design and s upply services (Devlin, 2004) and field services (Lin et al, 2005). These services support MST production processes in terms of design consultancy, system-level testing and prototyping.…”