“…Nonetheless, the PSS approach is suited to this study because unlike existing classifications and industry structures within the MST domain, the PSS approach can be applied to evaluate current practise in service delivery for improving MST production in terms of two key factors: service engineering that highlights the importance of creating and delivering services for added customer value during the life cycle of a product, as shown in Services engineering plays a key role in enabling access to the MST industry through operations, management and support activities such as design and s upply services (Devlin, 2004) and field services (Lin et al, 2005). These services support MST production processes in terms of design consultancy, system-level testing and prototyping.…”