“…Supply chain is considered as an integrated process in which a group of organisations such as manufacturers, suppliers, transporters, distributers and retailers work together to fulfil a customer request (Chopra and Meindl, 2003). Supply chain management is the process of planning, controlling and implementing the overall functions of the supply chain in order to meet customer requirements as efficiently and effectively as possible (Chopra and Meindl, 2003;Sezhiyan et al, 2011;Göpfert and Wellbrock, 2013). Among the large amount of published research work on supply chain management, only few of these studies deal with the pharmaceutical sector.…”