The development of ergonomic standards

Dzida, Wolfgang

doi:10.1145/67900.67906

Cited by 8 publications

(3 citation statements)

References 2 publications

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“…The criteria and explanations are given in Table I. Dialogue Interface Criteria measure the interaction of the users with objects and functions of the software as well as the perception of the software by the users [9], [30]. The criteria and their explanations can be found in Table II.…”

Section: Businessmentioning

confidence: 99%

Seven Guidelines for Designing the User Interface in Robotic Process Automation

Wewerka

Micus

Reichert

2021

2021 IEEE 25th International Enterprise Distributed Object Computing Workshop (EDOCW)

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Robotic Process Automation (RPA) aims to automate rule-based business process tasks by software robots (bots) mimicking human interactions. Despite the partial automation achieved with RPA, humans still need to interact with the bots, which requires appropriate user interfaces. However, existing RPA research has not evaluated RPA from a software-ergonomic perspective so far and no corresponding user interface design guidelines exist. The objective of this paper is to evaluate the usability of RPA bots in industry and to provide user interface design guidelines to bot developers. The results we obtained from 50 questionnaires filled by RPA users indicate that both the input/output and the dialogue interfaces of RPA need to be improved, especially regarding error tolerance, perceptibility, directability of user's attention, suitability for the task, and availability. Finally, we derive seven guidelines for designing the user interface of RPA bots. Potential improvements include, among others, the quality of error messages, the efforts for error handling, and the monitoring of the current status of the tasks assigned to the bot.

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Section: Businessmentioning

confidence: 99%

Seven Guidelines for Designing the User Interface in Robotic Process Automation

Wewerka

Micus

Reichert

2021

2021 IEEE 25th International Enterprise Distributed Object Computing Workshop (EDOCW)

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“…Reed and Williams, 1988;Dzida, 1989;Karat, 1989;N ielsen, 1989). However, there is some disquiet regarding the virtues of standardisation at the current limited stage of development.…”

Section: Hci Standards and Educationmentioning

confidence: 99%

Towards an understanding of human-computer interaction aspects of geographic information systems

Turk

1990

Cartography

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As geographic information systems (GIS) technology matures and develops sophisticated decision support applications, there is an increasing need to optimise humancomputer interaction (HG) aspects. Although further advances in graphic interface design and operator training are required, the principal challenge is now in the ergonomics of shared cognitive responsibility between operator and computer system. Asound and comprehensive theoretical framework is required to understand and develop this relationship. Mental modelling provides an appropriate psychological paradigm wh ich may be applied through arranging appropriate levels of cognitive control, (modes of engagement), for GIS operations. The validation of such a theoretical model demands the use of appropriate research methodologies within a multidisciplinary HG in GIS research program. A substantial reference list is provided to ass ist research in this field.

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“…Over the years user centered design changed its scope. The (German) DIN norms of 1988 consider suitability for the task, conformity with user expectations, and user controllability to be the defining characteristics of usable systems [9]. The European Agency for Safety and Health at Work, just 3 years later [5] includes appropriate format and pace of information presentation as well as ease of use in the definition.…”

Section: Introductionmentioning

confidence: 99%

Designing for a Moving Target

Veer

2012

Künstl Intell

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User centered design is a relatively young design approach. Over the years, user centered design changed its scope. However, the concept of usability does not just expand by broadening the view on ease of use and learning. Experience is added in the nineties and in 2006 we find Apple suggest its iPod users to "Enjoy Uncertainty." The history of user centered design (or human-computer interaction, or cognitive ergonomics) shows the development of the design approach as a movement in different dimensions:• from the reign of functionality to attention to individual users in context; • from user control to experience and entertainment; and • from a culturally defined cost-benefit goal to perspective on a multitude of design cultures and cultures of use.

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The development of ergonomic standards

Cited by 8 publications

References 2 publications

Seven Guidelines for Designing the User Interface in Robotic Process Automation

Seven Guidelines for Designing the User Interface in Robotic Process Automation

Towards an understanding of human-computer interaction aspects of geographic information systems

Designing for a Moving Target

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