The Development of Academic Services Model in Enhancing Better Graduates Quality

Abstract

A good and integrated academic system service is one of the factors that can determine the quality of graduates of higher education institutions. The research focuses on the analysis and exploration of an integrated academic service system implemented by the Pertiwi School of Economics, which consists of a new student admissions process, an academic service information process, a teaching and learning process, an assessment system and an overall service process. This research is a preliminary study to examine students ' perceptions of the current integrated services. Research data were collected from students in semesters 4, 6 and 8 through a survey conducted. The results showed that, in general, students were not satisfied with the academic system services currently being run at a dissatisfaction rate of 47.7%. Of course, this figure is very large and needs better handling. This figure clearly illustrates the overall results, which are focused on the assumption that the admission process for new students is not ideal at a rate of 53.3 per cent, while the satisfaction with the academic information process is 73.3 per cent, while the satisfaction rate with the services provided by lecturers in the preparation for learning is 66.7 per cent, and the innovation and creativity of the learning process is 66.7 per cent. The novelty of this study is the discovery of a more integrated service model. The results of this study are also preliminary studies for further research using the Design by Research (DBR) research model.