The Development of a Non-Verbal Satisfaction Measure for Use With People Who Have Severe or Profound Learning Disabilities

Longley, Sarah; Collins, Graham

doi:10.1179/bjdd.1994.018

Cited by 7 publications

(5 citation statements)

References 1 publication

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“…Past researchers have often measured the satisfaction of less able individuals in terms of increases in skills, engagement and community integration. Longley & Collins (1994) argue that satisfaction can usefully be assessed in such individuals by using individualised behavioural observations. In addition, however, Whitaker (1989) argues that, generally, the factors that determine the quality of life for people with profound learning disabilities are the same as those with lesser disabilities, although a difference in the emphasis on the various factors may occur.…”

Section: Discussionmentioning

confidence: 99%

The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

Murray¹,

McKenzie²,

Kidd

et al. 1998

Brit J Learn Disabil

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This paper examines the usefulness of using the philosophy of normalisation and, in particular, O'Brien's (1992) Five Accomplishments as a basis for evaluating client satisfaction with a community-based health service learning disabilities team. It is based on a survey of a group of people with mild learning disabilities, using the Five Accomplishments as a framework for a semi-structured interview. Areas of client satisfaction and dissatisfaction are discussed in the context of the use of a value-based means of obtaining feedback from clients. Limitations of interviewing techniques and specifically those used in this study are reviewed.

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Section: Discussionmentioning

confidence: 99%

The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

Murray¹,

McKenzie²,

Kidd

et al. 1998

Brit J Learn Disabil

View full text Add to dashboard Cite

show abstract

“…Greeting a person positively could have an effect for half an hour. Longley and Collins (1994) compared staff ratings which agreed, to tell whether people with profound learning disabilities could be observed to be happy, unhappy or bored. They went on to use these indicators to observe people engaged in activities to see what made them most happy, least unhappy and most engaged.…”

Section: To Give a Few Examplesmentioning

confidence: 99%

Competence and Quality in the Lives of People with Profound and Multiple Learning Disabilities: Some Recent Research

Hughes

1998

Tizard Learning Disability Review

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“…It is then possible to determine which activities the individual prefers. It is also possible to gather individualized data from staff, asking them to judge whether an individual has enjoyed an activity, and basing this judgement on the clients behaviour (Longley & Collins 1994). This then allows for observation of the behaviour of the client and the possibility of comparing it to the staff's judgements.…”

Section: Introductionmentioning

confidence: 99%

From engagement to participation: How do we bridge the gap?

Joyce

Shuttleworth

2001

Brit J Learn Disabil

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Summary Supporting and developing choice has often been seen as an aim for community services, but is difficult to achieve for individuals with severe learning and communication difficulties. Measures of service quality have tended to look more at the activities which individuals engage in, although there is now an increasing emphasis on trying to access user views. The aims of the present study were to examine staff judgements about clients' responses to the daily routines organized for them and to examine the extent to which it appeared that service users were engaging in activities which they preferred. The results suggest that staff are able to ascribe meaning to the different behaviours of clients, but that they do not always agree amongst themselves as to what the behaviour means. They are also aware that service users do not enjoy all the activities in their daily routine. Service providers and commissioners need to make the development of choice and preferences for service users as much of a priority as engagement in activities.

show abstract

The Development of a Non-Verbal Satisfaction Measure for Use With People Who Have Severe or Profound Learning Disabilities

Cited by 7 publications

References 1 publication

The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

Competence and Quality in the Lives of People with Profound and Multiple Learning Disabilities: Some Recent Research

From engagement to participation: How do we bridge the gap?

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