Abstract:The most advanced technology has been used to photograph and reproduce this manuscript from the microfilm master. UMI films the text directly &om the original or copy submitted. Thus, some thesis and dissertation copies are in typewriter face, while others may be from any type of computer printer.The quality of this reproduction is dependent upon the quality of the copy submitted. Broken or indistinct print, colored or poor quality illustrations and photographs, print bleedthrough, substandard margins, and imp… Show more
“…Several differences were reported in the cohesiveness, esprit, and goal orientation of the job categories within the classified staff. This finding is consistent with Willingham's (1990) research. There were some interesting and somewhat baffling findings regarding these differences in climate among job categories.…”
Section: What Is the Climate Of The School As Perceived By School-bassupporting
confidence: 93%
“…This literature review will address research directly related to the present investigation. Inherent in this review are syntheses from Anderson's (1985) investigation of school climate and related research by Pinckney (1982) and Willingham (1990).…”
Section: Chapter 2 Review Of Literaturementioning
confidence: 99%
“…(2) cohesiveness; and (3) esprit. These three climate dimensions have been identified as the most powerful indicators to explain the overall climate perception of the staff and have been linked to high student achievement in a number of studies (Pinckney, 1982;Willingham, 1990). Pinckney (1982) found that "goal orientation, cohesiveness, and esprit are interactive phenomena."…”
“…Several differences were reported in the cohesiveness, esprit, and goal orientation of the job categories within the classified staff. This finding is consistent with Willingham's (1990) research. There were some interesting and somewhat baffling findings regarding these differences in climate among job categories.…”
Section: What Is the Climate Of The School As Perceived By School-bassupporting
confidence: 93%
“…This literature review will address research directly related to the present investigation. Inherent in this review are syntheses from Anderson's (1985) investigation of school climate and related research by Pinckney (1982) and Willingham (1990).…”
Section: Chapter 2 Review Of Literaturementioning
confidence: 99%
“…(2) cohesiveness; and (3) esprit. These three climate dimensions have been identified as the most powerful indicators to explain the overall climate perception of the staff and have been linked to high student achievement in a number of studies (Pinckney, 1982;Willingham, 1990). Pinckney (1982) found that "goal orientation, cohesiveness, and esprit are interactive phenomena."…”
“…Custodian -an individual who is responsible for maintaining building areas to be clean, safe, attractive, and comfortable (Willingham, 1990).…”
Section: Definition Of Termsmentioning
confidence: 99%
“…As some custodial workers have limited reading skills, future research should attempt to improve the instrument's readability. Using the Fry's readability formula (cited in Willingham, 1990) could be one approach to improve the instrument's readability so that even custodial workers with lower levels of education do not misinterpret items. This would potentially enhance the reliability of all or parts of the instrument.…”
Section: Suggestions For Future Researchmentioning
Business Process Reengineering Definition and fimdamental concepts The promise of reengineering TQM versus reengineering Quality as a Strategic Concept in Transformed Organizations Understanding service quality Worker innovativeness as a factor in organizational change Importance of evaluation 42 Review of Selected Related Measures 44 iv Measures of employee perceptions of their job and work environment 44 Measures of individual degree of innovativeness and attitude toward change 44 Measures of the major precepts of quality management 46 Summary 48 CHAPTER 3. METHODOLOGY Definitions of Population and Sample Variables of the Study Development of the Instrument 52 Overview of the instrument development process Organizational reactions scale Receptivity to change scale Measuring the practice of the principles of quality management Pilot Testing Data Collection Procedure Administration Response input Sample breakdown Data Analysis CHAPTER 4. RESEARCH RESULTS AND FINDINGS Descriptive Statistics 62 Gender 62 Age 62 Years of service at current department 63 Years of formal education completed 64 Item analysis (measures of central tendency and dispersion) 65 Measures of central tendency and dispersion for the a priori selected dimensions of the instrument 67 Measures of central tendency and dispersion for Organization Reaction. Innovativeness and Ratings of quality Management Initiatives 68 Reliability Analysis of the Instrument 68 Inferential Statistics 69 Tests of Hypotheses 70 Data Reduction 76 Summary of Data Analysis 79 CHAPTER 5. SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS 80 Summary of the Study 80 Research Findings 82 Demographic characteristics of survey respondents 82 Reliability and validity of the instrument 83 V
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