Self-reported measures of work satisfaction, receptivity towards organizational change, and ratings of quality management initiatives of campus facilities' workers in the state universities of Iowa

Abstract

Business Process Reengineering Definition and fimdamental concepts The promise of reengineering TQM versus reengineering Quality as a Strategic Concept in Transformed Organizations Understanding service quality Worker innovativeness as a factor in organizational change Importance of evaluation 42 Review of Selected Related Measures 44 iv Measures of employee perceptions of their job and work environment 44 Measures of individual degree of innovativeness and attitude toward change 44 Measures of the major precepts of quality management 46 Summary 48 CHAPTER 3. METHODOLOGY Definitions of Population and Sample Variables of the Study Development of the Instrument 52 Overview of the instrument development process Organizational reactions scale Receptivity to change scale Measuring the practice of the principles of quality management Pilot Testing Data Collection Procedure Administration Response input Sample breakdown Data Analysis CHAPTER 4. RESEARCH RESULTS AND FINDINGS Descriptive Statistics 62 Gender 62 Age 62 Years of service at current department 63 Years of formal education completed 64 Item analysis (measures of central tendency and dispersion) 65 Measures of central tendency and dispersion for the a priori selected dimensions of the instrument 67 Measures of central tendency and dispersion for Organization Reaction. Innovativeness and Ratings of quality Management Initiatives 68 Reliability Analysis of the Instrument 68 Inferential Statistics 69 Tests of Hypotheses 70 Data Reduction 76 Summary of Data Analysis 79 CHAPTER 5. SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS 80 Summary of the Study 80 Research Findings 82 Demographic characteristics of survey respondents 82 Reliability and validity of the instrument 83 V

Predictors of nursing faculty members’ organizational commitment in governmental universities

“…Studies conducted by Blau and Boal (1987) and Reilly and Orsak (1991) revealed that job satisfaction was a predictor of organizational commitment, a pertinent component in this study. Balamuralikrishna (1997) conducted a study on job satisfaction and organizational change on university campus facilities. The theory ‘Total Quality Management’ guided the study to explore employees’ degrees of job satisfaction and their reactions to organizational change using the ‘Organizational Reaction Scale’ instrument.…”