The Determinants of Digital Workplace Adoption: A Conceptual Framework

Abstract

The digital workplace is an invaluable organizational resource that can significantly boost the productivity of knowledge workers. The reduction of barriers between people, information, and processes is one of the many benefits offered digital workplace, along with mobility, information searching, communication, and collaboration. However, the Movement Control Order caused commercial losses for more than two thirds of Malaysian SMEs (MCO). 31% of SMEs suffered delays in finishing tasks and projects, while 30% had operational interruptions. From a thorough analysis of the literature on digital workplace adoption adoption, this study presents a conceptual framework to determine the factors that influence digital workplace adoption. The conceptual framework which is based on Unified Theory of Technology Acceptance and Use (UTAUT) will be applied in this study. The proposed framework can be utilized to identify the determinant factors of digital workplace adoption among employees of Malaysian SMEs. In the meantime, Personal Knowledge Management is integrated to the framework serves as a moderator to assess worker's ability in using digital workplace tools.