The delivery problem: Optimizing hit rates in e-commerce deliveries

Florio, Alexandre M.; Feillet, Dominique; Hartl, Richard F.

doi:10.1016/j.trb.2018.09.011

Cited by 47 publications

(25 citation statements)

References 32 publications

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“…Considering these trends from a logistics service provider perspective, it has been argued that current transportation practices (i.e., van delivery) do not seem suitable to cope with this fast changing environment efficiently (Joerss et al, 2016;Marsden et al, 2018;Florio et al, 2018). Thus, the necessity of adjusting last-mile transportation practices arises.…”

Section: Introductionmentioning

confidence: 99%

Acceptance of autonomous delivery vehicles for last-mile delivery in Germany – Extending UTAUT2 with risk perceptions

Kapser

Abdelrahman

2020

Transportation Research Part C: Emerging Technologies

220

115

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The inevitable need to develop new delivery practices in last-mile logistics arises from the enormously growing business to consumer (B2C) e-commerce and the associated challenges for logistics service providers. Autonomous delivery vehicles (ADVs) are believed to have the potential to revolutionise last-mile delivery in a way that is more sustainable and customer focused. However, if not widely accepted, the introduction of ADVs as a delivery option can be a substantial waste of resources. At present, the research on consumers' receptivity of innovations in last-mile delivery, such as ADVs, is limited. This study is the first that investigates the users' acceptance of ADVs in Germany by utilising an extended Unified Theory of Acceptance and Use of Technology (UTAUT2) and adapted it to the context of ADVs in last-mile delivery. Quantitative data was collected through an online survey approach (n=501) and structural equation modelling was undertaken. The results indicate that price sensitivity is the strongest predictor of behavioural intention (i.e., user acceptance), followed by performance expectancy, hedonic motivation, perceived risk, social influence and facilitating conditions, whereas no effect could be found for effort expectancy. These findings have important theoretical and practical contributions in the areas of technology acceptance and last-mile delivery.

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Section: Introductionmentioning

confidence: 99%

Acceptance of autonomous delivery vehicles for last-mile delivery in Germany – Extending UTAUT2 with risk perceptions

Kapser

Abdelrahman

2020

Transportation Research Part C: Emerging Technologies

220

115

View full text Add to dashboard Cite

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“…and Yuuen K.F. [2,7,11,33,37] dedicated to e-commerce last-mile delivery options and our assumption resulted from realised research. That results show that e-shop customers want to choose the place and time to pick up the goods and also that courier delivery is very comfortable.…”

Section: Discussionmentioning

confidence: 99%

Multi-Criteria Evaluation of E-Shop Methods of Delivery From the Customer's Perspective

Madleňák¹,

Madleňáková²

2020

Transport Problems

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This article focuses on the multi-criteria evaluation of various delivery options in the conditions of chosen e-shop, from the customer's perspective. The evaluations were performed on conditions of the most popular e-shop in Slovakia and the customer segment was represented by a group of people of productive age. For the multicriteria analysis, the TOPSIS method was chosen. We identified four basic distribution options in the selected e-shop and nine evaluation criteria. The results of this research show the most preferable option for distribution according to the customer's preference and according to the results of the multi-criteria analysis by TOPSIS.

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“…A study in South Africa (Hung-Joubert, Erdis, 2019) has revealed that low or no extra delivery or shopping charges are one of the main factors which influence South Africans' decision to shop online. But from the company view point one the most common problems in e-commerce is failed delivery attempts (Florio, 2018). A study of German fashion online stores revealed that delivery time and payment is one of the weakest elements of today's online fashion companies.…”

Section: Contextual and Theoretical Backgroundmentioning

confidence: 99%

Main Problems Customers Face when Shopping Online: Findings by Recent Survey

Volvenkins¹,

Sloka²,

Čipāne³

2019

HSSL

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The recent increase of online stores increases consumer desire to buy a product without stepping out of the house. Although shopping online in Latvia is not as popular as elsewhere in Europe and the world-only 55% of Internet users in Latvia shop online-local internet stores face a lot of problems, from which delivery is the main one and it affects both-customers and companies. Delivery is important factor in creating trust to particular online store for customers and there are lot of external factors that influence delivery from company viewpoint. The aim of the research is to find the main problems customers face when shopping online, how delivery affects consumers' online store choice, and make comparisons with results in other countries. Research methods used: scientific publications studies, studies of statistics on internet shopping development, survey realised in Latvia at the end of 2017 and beginning of 2018 on internet shopping in cooperation with company iMarketing, University of Latvia and Chamber of Trade and Commerce of Latvia. For many aspects in the evaluation of opinion of respondents was used an evaluation scale 1-10, where 1-do not agree with the statement; 10-fully agree with statement. For data analysis there were used indicators of descriptive statistics, cross-tabulations, statistical tests of hypotheses and correlation analysis. Main results and findings of the study, theoretical and practical implications of the work: response rate of respondents was very high in comparison with other surveys, respondents have expressed also their suggestions for delivery from online stores. Main conclusions: people in Latvia mainly do not use internet for shopping, but if they do, they face several problems; delivery is one of them. Customers in Latvia are not willing to pay for delivery at all, even in the case if there is a possibility to receive the product on the day of the purchase. Also, the main factor that would 1 The research was supported by the project "INTERFRAME-LV".

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The delivery problem: Optimizing hit rates in e-commerce deliveries

Cited by 47 publications

References 32 publications

Acceptance of autonomous delivery vehicles for last-mile delivery in Germany – Extending UTAUT2 with risk perceptions

Acceptance of autonomous delivery vehicles for last-mile delivery in Germany – Extending UTAUT2 with risk perceptions

Multi-Criteria Evaluation of E-Shop Methods of Delivery From the Customer's Perspective

Main Problems Customers Face when Shopping Online: Findings by Recent Survey

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