The Critical Success Factors Study for e-Government Implementation

Napitupulu, Darmawan

doi:10.5120/15716-4588

Cited by 48 publications

(40 citation statements)

References 81 publications

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“…Jika ditilik perkembangan eGovernment di tanah air dapat dikatakan masih jauh dari optimal (Furuholt & Wahid, 2008;Jaya, 2013;Napitupulu, 2015;Napitupulu & Sensuse, 2014). Hal ini dapat dilihat dari hasil survei Kementerian Komunikasi dan Informatika bahwa hanya ada 6 (enam) pemerintah daerah dari total 497 kabupaten/kota yang dianggap berhasil menerapkan sistem e-Government di Indonesia (Direktorat e-Government.…”

Section: Pendahuluanunclassified

“…11 Tahun 2011 adalah tersedianya e-Government pada masing-masing kementerian/lembaga dan pemerintah daerah sehingga terselenggaranya transparansi, akuntabilitas, dan standarisasi proses penyelenggaraan pemerintahan. Namun tampaknya e-Government yang tersedia pada lembaga pemerintah hanyalah merupakan formalitas kepatuhan terhadap pemenuhan kebijakan atau instruksi tersebut tanpa didukung dengan kualitas (Silalahi, Napitupulu & Patria, 2015;Napitupulu & Sensuse, 2014 KEMKOMINFO RI, 2015). Hal ini menunjukkan belum siapnya lembaga pemerintah dalam menerapkan sistem eGovernment.…”

Section: Pendahuluanunclassified

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Pengujian Kerangka Kerja Pemeringkatan E-Government di Indonesia (PeGI): Studi Kasus di Tingkat Kementerian

Napitupulu

2017

JPK

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Section: Pendahuluanunclassified

Pengujian Kerangka Kerja Pemeringkatan E-Government di Indonesia (PeGI): Studi Kasus di Tingkat Kementerian

Napitupulu

2017

JPK

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“…Untuk mengetahui apa saja yang dibutukan atau dilakukan oleh pemerintah terkait penerapan e-Government, banyak penelitian telah berupaya merumuskan faktor kunci keberhasilan (CSF) khususnya dalam penerapan sistem e-Government (Dewi, 2011;Faizah & Dana, 2009;Furuholt & Wahid, 2008;Junaidi, 2011;Napitupulu, 2014 (Parasuraman, Zeithaml, & Berry, 1988;Parasuraman et al, 1985). Walaupun sebenarnya proses awal pembentukan dimensi SERVQUAL terkait empat sektor industri yakni retail banking, kartu kredit, lembaga sekuritas dan jasa perbankan (Parasuraman et al, 1988 meningkatkan layanan e-Government kepada publik (Papadomichelaki & Mentzas, 2001).…”

Section: Pendahuluanunclassified

Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa)

Napitupulu

2016

jppi

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Since the PI 3 of 2003 on policies and strategies for developing e-Government, the Government is required to be able to capitalize on advances in Information and Communication Technology (ICT) through the development of eGovernment. If judging the condition of the use of e-Government at national level, it has many areas that have the initiative to implement e-government, but it is inevitable disparities also occur between regions or institutions in Indonesia with a variety of reasons, such as the factor of management, infrastructure and human resources different. E-Government developed only indicate a fulfillment of the policy without quality. This study aims to determine the extent to which the development of e-Government in Indonesia in particular the quality of public services through the website. The method used was a questionnaire-based survey by e-Govqual approach. The survey results were analyzed by the method of IPA to see the gap between expectation and performance of the services provided. The results of the study are expected to help local governments to determine the quality of e-government system that has been implemented based on the user's perspective. It can also be given recommendations related to the quality of what services should be improved and maintained by local governments. Keywords AbstrakSejak adanya Inpres No.3 tahun 2003 tentang kebijakan dan strategi pengembangan e-Government, Pemerintah dituntut harus mampu memanfaatkan kemajuan Teknologi Informasi dan Komunikasi (TIK) melalui pengembangan e-Government. Jika ditilik kondisi pemanfaatan e-Government di tingkat nasional, memang sudah banyak daerah yang memiliki inisiatif mengimplementasikan e-government, namun tidak dipungkiri disparitas juga terjadi antar daerah atau lembaga di Indonesia dengan berbagai alasan, seperti faktor manajemen, infrastruktur, dan sumber daya manusia yang berbeda-beda. E-Government yang dikembangkan hanya mengindikasikan sekedar pemenuhan terhadap kebijakan tanpa disertai kualitas. Penelitian ini bertujuan mengetahui sejauh mana pengembangan e-Government di Indonesia khususnya kualitas layanan publik melalui website. Metode penelitian yang digunakan adalah survei berbasis kuesioner dengan pendekatan e-Govqual. Hasil survey dianalisis dengan metode IPA untuk melihat gap antara harapan dan kinerja layanan yang diberikan. Hasil dari penelitian diharapkan dapat membantu pemerintah daerah dalam mengetahui kualitas layanan dari sistem e-Government yang telah diimplementasikan berdasarkan perspektif pengguna. Selain itu juga dapat diberikan rekomendasi terkait kualitas layanan apa yang harus ditingkatkan

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“…Smart government cloud data center is an important part of smart government's construction process, is also the bottom support of the city data, is also highly resource information sharing breakthrough, can provide foundation for information sharing and integration between government departments and collaboration between services business, therefore we must accelerate the use of high-tech to establish smart government cloud data centers including population database, corporate libraries, library and other basic spatial information database [5]. Among them, the population information repository can help government manage the basic information about population; Corporate library is a quality inspection organization code based on indexes, take business registration and tax registration as supplemented index forming the enterprise underlying database, to achieve information sharing and dynamic updates of corporate units; Spatial geographic information database based on the electronic map, mainly including basic and thematic data, such as administrative divisions, urban ecological environment, scientific research institutes.…”

Section: Cloud Data Center Of Smart Governmentmentioning

confidence: 99%

Zhengdong New District Smart Government Application System Construction and Its Development Strategy Research

Xing

Xuan

et al. 2017

MATEC Web Conf.

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Abstract. Smart government is the advanced stage of e-government development, whose essence is the fusion of Internet, Internet of things, cloud computing, big data and other high and new technology and e-government, to achieve the efficient management of all kinds of information resources and make the government services more transparent, scientific and wisdom. Based on the introduce, basic principle and construct meaning, application system construction, main problems and developing countermeasures and other aspects of smart government to make a comprehensive analysis in the construction of Zhengdong new district smart government, then advise the government departments to speed up the transformation of government management functions and social service mode to integrate the business processes, and promote the construction of service-oriented and smart-oriented government actively.Keywords. Smart government, application system, problem analysis, development countermeasures. IntroduceAs the Internet, the Internet of things IOT ,the service-oriented architecture (SOA),cloud computing, big data and other high and new technology applied widely, in order to speed up the transformation of the mode of government management and service and improve government scientific decision-making ability as soon as possible, and build smart and service-oriented government quickly, the Chinese government has issued "National new urbanization plan (2014-2020)"and "Guiding Opinions on Promoting the Healthy Development of the smart city", clearly put forward to accelerate the construction of the smart city.Smart government affairs is the important constituent parts in the construction process of the smart urban and development foundation, provide important support for other areas of intelligence applications, and is also the advanced stage of e-government, whose essence is the fusion of Internet, IOT, SOA, cloud computing, big data and other high and new technology and e-government [1], to achieve the efficient management of all kinds of information resources and has become an important way to change the functions of management and social services, and integrate business process.Smart government can provide convenient and efficient service for the general public [2], also can provide scientific decision-making basis for government departments to accelerate the construction of smart and service-oriented government.Smart government mainly has perception, collaborative, intelligence and service-oriented characteristics. Among which, the perception refers to the changes in the data sources, collaborative refers to the use of high-tech to break the boundaries between government departments and change collaboration efficiency, intelligence is the change in the use of data, servitization refers to the transformation of government departments and management of service delivery. The

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The Critical Success Factors Study for e-Government Implementation

Cited by 48 publications

References 81 publications

Pengujian Kerangka Kerja Pemeringkatan E-Government di Indonesia (PeGI): Studi Kasus di Tingkat Kementerian

Pengujian Kerangka Kerja Pemeringkatan E-Government di Indonesia (PeGI): Studi Kasus di Tingkat Kementerian

Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa)

Zhengdong New District Smart Government Application System Construction and Its Development Strategy Research

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