“…Secondly, using a mixed-method approach, it went beyond the tangible and the measurable to also include “the socially constructing, meaning-making, and meaning-deriving activities of stakeholders” (Lincoln & Guba, 2013, p. 220). It was therefore attentive to the research subjects’ life-worlds and interpretation patterns, as well as the chaplains’ self-appraisal (Isgandarova, 2011; Townsend, 2011). Furthermore, it took into consideration the interaction and interplay between the service and its setting, as well as the fact that all protagonists in the setting were self-reflecting subjects who reacted to, and possibly had an impact on, the service.…”