The Comparison of Evaluation on User Experience and Usability of Mobile Banking Applications Using User Experience Questionnaire and System Usability Scale

Setiyawati, Nina; Bangkalang, Dwi Hosanna

doi:10.3390/proceedings2022082087

Cited by 8 publications

(7 citation statements)

References 9 publications

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“…To obtain the SUS results, the averaged results obtained from the user questionnaires are added, considering the following: the odd questions (1, 3, 5, 7, and 9) will take the value assigned by the user, and 1 will be subtracted from it. The even questions (2,4,6,8,10) will be five minus the value assigned by the interviewees. Once the final number is obtained, it is multiplied by 2.5 [38,39].…”

Section: User Experience Questionnaire Short (Ueq-s)mentioning

confidence: 99%

“…In this sense, the user-centered design approach emerges as a critical strategy for creating highly usable software applications. This approach is based on fundamental metrics proposed by Nielsen Norman and Krug [1,2], structured in a four-phase process: identification of usability needs and criteria, collection of crucial interface requirements, interface design and prototyping, and usability testing [3,4].…”

Section: Introductionmentioning

confidence: 99%

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Improving Usability in Mobile Apps for Residential Energy Management: A Hybrid Approach Using Fuzzy Logic

Nuñez,

Cano,

Cruz

et al. 2024

Applied Sciences

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This paper presents a study that evaluates the usability and user experience of a mobile application interface for residential energy management, adopting a hybrid approach that integrates quantitative and qualitative methods within a user-centered design framework. For the evaluation, metrics and tools such as the User Experience Questionnaire Short (UEQ-S) and the System Usability Scale (SUS) were used, in addition to the implementation of a fuzzy logic model to interpret and contrast the data obtained through these metrics, allowing a more accurate assessment of usability and user experience, reflecting the variability and trends in the responses. Three aspects evaluated stand out: satisfaction with the interface, ease of use, and efficiency. These are fundamental to understanding how users perceive the system. The results indicate a high likelihood of user recommendation of the system and a high overall quality of user experience. This study significantly contributes to mobile application usability, especially in residential energy management, offering valuable insights for designing more intuitive and effective user interfaces on mobile devices.

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Section: User Experience Questionnaire Short (Ueq-s)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Improving Usability in Mobile Apps for Residential Energy Management: A Hybrid Approach Using Fuzzy Logic

Nuñez,

Cano,

Cruz

et al. 2024

Applied Sciences

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“…Users can use banking services such as checking account balances, transferring money, opening accounts, or others that can be implemented on the m-bank applications. Mobile banking services save users' time and effort because they can execute bank operations without having to visit a bank's branch, and they can be used anywhere [32]. Good-quality m-banking services can also help to retain and attract customers [33].…”

Section: Mobile Bank Appsmentioning

confidence: 99%

Evaluating Developer Responses to App Reviews: The Case of Mobile Banking Apps in Saudi Arabia and the United States

Alismail

Albesher

2023

Sustainability

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Application stores (app stores) enable developers to interact with users by responding to their reviews. Many developers continuously monitor user reviews and seek to respond to them effectively and efficiently to boost user satisfaction, which in the end increases the app’s rating. Thus, it is essential to study developer responses and how to improve them. This research was aimed at evaluating developer responses to user reviews in both the Apple App Store and Google Play Store in the banking domain. Ten Saudi and ten United States (U.S.) bank apps were selected from each store as the sample. Quantitative and qualitative approaches were employed to code and categorize developer responses for each app using content analysis. The study found that developers’ responses can be divided into three types of interaction: interactive response, semi-interactive response, and no response. A main finding is that responses by U.S. bank app developers outperformed those by Saudi bank app developers in terms of the number and quality of responses. This research provides valuable recommendations for users, developers, and app stores to enhance user–developer interaction.

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“…Metode UEQ dan SUS adalah metode yang mudah digunakan untuk menilai suatu sistem khususnya terkait tampilan antar muka pengguna (user interface). Beberapa penelitian terdahulu yang menggunakan metode ini antara lain: menganalisis pengalaman pengguna aplikasi Grab Food (Sabukunze & Arakaza, 2021), mendapatkan umpan balik dari penggunaan website pencarian guru les secara online (Maulani dkk., 2021), penentuan tingkatan aspek user experience pada dompet digital OVO (Hartzani, 2021), dan mengevaluasi penggunaan aplikasi mobile banking (Setiyawati & Bangkalang, 2022). Setelah dilakukan evaluasi menggunakan metode tersebut maka dilakukan perancangan menggunakan pendekatan user centered design (UCD).…”

Section: Pendahuluanunclassified

Perancangan Aplikasi Transaksi Penjualan dan Pencatatan Persediaan Barang Apotek X dengan Pendekatan User Centered Design

Gabriela,

Halim

2023

sentekmi2023

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Apotek X merupakan salah satu apotek di Bandung. Pencatatan transaksi penjualan dan persediaan barang di Apotek X dilakukan secara manual, pekerja sering melakukan kesalahan pencatatan transaksi penjualan atau stok obat, kesalahan menghitung harga yang harus dibayar pembeli atau pengembalian uang. Hal ini menyebabkan perbedaan jumlah (uang atau stok obat) dalam laporan dengan jumlah secara fisik. Penelitian ini dibuat dengan tujuan memberikan usulan aplikasi pencatatan transaksi penjualan dan persediaan barang dengan pendekatan user centered design (UCD). Terdapat dua alternatif, penggunaan kedua aplikasi dapat dilakukan pemilihan atau digunakan secara bertahap. Kedua aplikasi digunakan oleh 5 pengguna di Apotek X. Alternatif pertama, aplikasi yang tersedia di pasaran, yaitu aplikasi point of sales (POS) X, dilakukan pengujian pengalaman menggunakan kuesioner user experience questionnaire (UEQ). UEQ memberikan hasil positif dan termasuk dalam kategori excellent (pengalaman pengguna baik). Uji kepuasan pengguna menggunakan kuesioner system usability scale (SUS), dengan nilai 68 (pengguna cukup puas). Alternatif kedua, rancangan user interface aplikasi yang dinamakan Aplikasi Apotek. Aplikasi Apotek hanya dilakukan uji SUS, karena aplikasi tersebut dibuat sampai tahap prototype. Nilai SUS yang diperoleh adalah 72 (pengguna puas). Aplikasi POS X dapat digunakan secara mudah dan cepat, tetapi tidak fleksibel. Sedangkan Aplikasi Apotek lebih fleksibel, tetapi butuh waktu dalam penerapannya.

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The Comparison of Evaluation on User Experience and Usability of Mobile Banking Applications Using User Experience Questionnaire and System Usability Scale

Cited by 8 publications

References 9 publications

Improving Usability in Mobile Apps for Residential Energy Management: A Hybrid Approach Using Fuzzy Logic

Improving Usability in Mobile Apps for Residential Energy Management: A Hybrid Approach Using Fuzzy Logic

Evaluating Developer Responses to App Reviews: The Case of Mobile Banking Apps in Saudi Arabia and the United States

Perancangan Aplikasi Transaksi Penjualan dan Pencatatan Persediaan Barang Apotek X dengan Pendekatan User Centered Design

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