The Communicative Functions of Emoticons in Workplace E-Mails: :-)

Skovholt, Karianne; Grønning, Anette; Kankaanranta, Anne

doi:10.1111/jcc4.12063

Cited by 183 publications

(161 citation statements)

References 33 publications

Supporting

Mentioning

131

Contrasting

Unclassified

Order By: Relevance

“…Our findings demonstrate that interruptions are still associated with increased strain levels, but they also suggest that being responsive to interruptions stimulates the feeling of getting work done. Thus, the impact of e‐mail and online technology does not only influence communication processes itself (Skovholt, Grønning, & Kankaanranta, ; Sproull & Kiesler, ), but seems to have a profound impact on employees' “lived‐through experience” (Weiss & Rupp, , p. 83) during their entire day at work.…”

Section: Resultsmentioning

confidence: 99%

Feeling interrupted—Being responsive: How online messages relate to affect at work

Reinecke²,

et al. 2017

View full text Add to dashboard Cite

Summary Being constantly connected to others via e‐mail and other online messages is increasingly typical for many employees. In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by online messages predict state negative affect via time pressure and that perceived interruptions predict state positive affect via responsiveness to these online messages and perceived task accomplishment. A daily survey study with 174 employees (a total of 811 day‐level observations) provided support for our hypotheses at the between‐person and within‐person level. In addition, perceived interruptions showed a negative direct association with perceived task accomplishment. Our study highlights the importance of being responsive to online messages and shows that addressing only the negative effects of perceived interruptions does not suffice to understand the full impact of interruptions by online messages in modern jobs.

show abstract

Section: Resultsmentioning

confidence: 99%

Feeling interrupted—Being responsive: How online messages relate to affect at work

Reinecke²,

et al. 2017

View full text Add to dashboard Cite

show abstract

“…It was certainly the position of most social scientists initially studying online interaction, for example Siegel, Dubrovsky, Kiesler, & McGuire, 1986). Where novel analytic techniques for studying online interaction have been developed, it has been in the service of identifying compensation strategies for the loss of face-to-face nonverbal cues, such as the use of emoticons in email (e.g., Skovholt, Grønning, & Kankaanranta, 2014). Nevertheless, there are many characteristics intrinsic to any given online environment (such as the opening posts [OPs] in a forum discussion thread) that perform important communicative functions and provide information not available to speakers in offline conversational contexts.…”

Section: Talk Versus Writingmentioning

confidence: 99%

Observing real‐world groups in the virtual field: The analysis of online discussion

Giles

2016

British J Social Psychol

View full text Add to dashboard Cite

This article sets out to establish the naturalistic study of online social communication as a substantive topic in social psychology and to discuss the challenges of developing methods for a formal analysis of the structural and interactional features of message threads on discussion forums. I begin by outlining the essential features of online communication and specifically discussion forum data, and the important ways in which they depart from spoken conversation. I describe the handful of attempts to devise systematic analytic techniques for adapting methods such as conversation and discourse analysis to the study of online discussion. I then present a case study of a thread from the popular UK parenting forum Mumsnet which presents a number of challenges for existing methods, and examine some of the interactive phenomena typical of forums. Finally, I consider ways in which membership categorization analysis and social identity theory can complement one another in the exploration of both group processes and the rhetorical deployment of identities as dynamic phenomena in online discussion.

show abstract

“…Email primarily transfers textual cues and is typically used asynchronously. Even when users add formatting or emoticons to messages (Skovholt, Grønning, & Kankaanranta, 2014), email lacks the variety of cues found in FtF communication and is considered less natural. Voicemail is ranked between email and videoconferencing in naturalness because it is used for asynchronous communication, but conveys vocal cues (Kock, 2004).…”

Section: Media Naturalness Theorymentioning

confidence: 99%

To email or not to email: The impact of media on psychophysiological responses and emotional content in utilitarian and romantic communication

Wells

Dennis

2016

Computers in Human Behavior

View full text Add to dashboard Cite

The Communicative Functions of Emoticons in Workplace E-Mails: :-)

Abstract: CMC research presents emoticons as visual representations of writers

Cited by 183 publications

References 33 publications

Feeling interrupted—Being responsive: How online messages relate to affect at work

Feeling interrupted—Being responsive: How online messages relate to affect at work

Observing real‐world groups in the virtual field: The analysis of online discussion

To email or not to email: The impact of media on psychophysiological responses and emotional content in utilitarian and romantic communication

Contact Info

Product

Resources

About