The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry

Bošković, Aleksandra; Krstić, Ana

doi:10.2478/bsrj-2020-0001

Cited by 9 publications

(4 citation statements)

References 24 publications

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“…The study revealed that the best way to evaluate performance management in banks is to use the four perspectives of the BSC. Bošković and Krstić (2020) conducted research to examine the combined use of the BSC and Data Envelopment Analysis in banking. The results of the study revealed that if the BSC is used first in application followed by the CEA model, leaders can effectively measure performance in a bank.…”

Section: Literature Reviewmentioning

confidence: 99%

Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran

Keshavarznia¹,

Wallace²

2023

OJBM

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The lack of having an anchored, strategy management performance infrastructure prevents leaders from evaluating the performance strengths of the organization's strategic priorities. Evaluating the strategic performance of an organization is critical to the success and sustainability of a high-performing organization. The key is to evaluate the strategic performance of an organization using a strategy management performance system that consistently provides leaders with valid information to make informed strategic decisions. The Balanced Scorecard (BSC) is one of the leading strategy management performance systems that provides the infrastructure for evaluating the strategic performance of an organization. The BSC is a multidimensional strategy management performance system that links tangible financial assets with intangible nonfinancial assets in a cause-and-effect logic to evaluate the success of a strategy. The aim of this study was to identify the objectives and key performance factors (KPFs) for the banking industry in Iran. The population for this study consisted of 20 experts from multiple banks in Iran. A purposive judgmental ample was used to arrive at the sample of 20 participants. A questionnaire was used to collect the data in the study. The Delphi method was employed as the analysis mechanism to arrive at a consensus. The study concluded that the success of the banks in Iran depends on four financial perspective objectives and four KPFs; three stakeholder perspective objectives and five KPFs; three internal process perspective objectives and six KPFs; and three learning and growth perspective objectives and three KPFs. The identified objectives and KPFs are characterized as the strategic performance priorities for success in the Iranian banking industry.

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Section: Literature Reviewmentioning

confidence: 99%

Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran

Keshavarznia¹,

Wallace²

2023

OJBM

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“…The research also introduced the collaboration of two algorithms, Naïve Bays and Random Forest, with text analysis methods for messages' classification to be wither extreme or moderate. More recently, another perspective which highlighted the effectiveness of applying business intelligence tools in the banking sectors is presented in (Bošković & Krstić, 2020). The research presents the contribution of business scorecards tool and data envelopment analysis approach in identifying the business goals and track the organizational business progress.…”

Section: Applications Of Data Mining In Bankingmentioning

confidence: 99%

A Collaborative Mining-Based Decision Support Model for Granting Personal Loans in the Banking Sector

Idrees

Khedr

2022

International Journal of E-Services and Mobile Applications

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One main potential objective for financial corporations is to retain long-term customers. Configuring customer knowledge is no doubt mandatory to lower the risk level. Loans and credit cards granting are two services that are offered by the banking corporations which can be categorized as high-risk services. Therefore, it is highly recommended for the corporations to have intelligent support for providing an accurate granting decision which naturally leads to minimizing the associated risk. In this research, a decision support model is proposed for loans granting. The proposed model applies a set of data mining techniques in a collaborative environment that aims at applying different techniques with considering their results according to the technique’s evaluation weight. The proposed model results present the recommendation for each customer’s loan granting a request to be either accepted or rejected. The proposed approach has been applied the on a loan granting dataset and the evaluation results revealed its superiority by 92% success in reaching high accurate decisions.

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“…Some studies [77,78] have proposed a BSC-DEA model to measure organizational efficiency in the banking industry. Akman and Turan [79] presented an expanded BSC structure for banks by adding risk and agile perspectives to the current BSC structure.…”

Section: Introductionmentioning

confidence: 99%

Developing an Organizational Performance Evaluation Model Using Grounded Theory Methodology and ARAS Method

Saidi‐Mehrabad

Saeedi

Rezaei³

et al. 2023

Scientia Iranica

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In today's dynamic and competitive climate, organizations need to have a coherent framework for performance management. The models and frameworks in the literature may not be consistent with businesses' changing nature and peculiar goals. They mostly rely on results and are ambiguous about how to be translated into specific performance measures. In response to these issues, this study designs a fourlayer organizational performance evaluation model. Each layer of this model is broken down hierarchically into the two levels of measure domains and measures. The effects of measure domains on their next layer are determined using a novel approach based on the hierarchy of the model. Subsequently, the measures are ranked using Additive Ratio Assessment (ARAS) method. Research validity is guaranteed via data triangulation and methods triangulation. Eventually, the insights obtained from analyzing the research results are offered to the target organization to improve its performance management. The principal scientific value added by this paper is to present a new organizational performance evaluation model that offers a complete classification of performance measures and captures a comprehensive picture of business components and their relationship with organizational results. Moreover, the proposed model can improve some drawbacks of current models and their implementation challenges.

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The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry

Cited by 9 publications

References 24 publications

Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran

Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran

A Collaborative Mining-Based Decision Support Model for Granting Personal Loans in the Banking Sector

Developing an Organizational Performance Evaluation Model Using Grounded Theory Methodology and ARAS Method

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